Lead Business System Analyst

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🔥 1 minute ago

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟠 Senior

🧐 Business Analyst

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Mitel

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1972

🏥 Healthcare

🏨 Hospitality

💼 Consulting

Healthcare • Hospitality • Consulting

Mitel is a global leader in business communications, providing a comprehensive range of communication and collaboration solutions tailored to the needs of businesses across various industries. Mitel offers unified communications that can be deployed on-premise, via private cloud, public cloud, or hybrid solutions. They specialize in contact center solutions, business phone systems, collaboration tools, and integrational apps to enhance productivity and customer experience. Mitel's services are designed to simplify business communications, ensuring security, compliance, and resiliency, particularly in mission-critical and vertical solutions. Their AI-assisted platform, Mitel CX, aims to create faster and more personalized customer interactions. With a strong focus on industries like healthcare, financial services, government, hospitality, and education, Mitel supports enterprises of all sizes with flexible and secure communications solutions.

📋 Description

• Define business needs by interviewing, analyzing, and documenting business processes, including as-is and to-be models • Analyze and identify existing gaps, including research, planning, use cases, and supporting documentation • Gather requirements from business units and customers to identify desired needs • Document test scenarios and scripts in a structured way • Monitor and perform test execution and ensure test results are recorded • Coordinate re-testing of defects and issues and maintain the Defect Log • Communicate opportunities and limitations of Mitel enterprise applications to management • Provide updates and communication to Mitel business functions, management, and IT • Escalate issues as appropriate • Understand Mitel business entities and cross-divisional relationships • Visualize, articulate, and solve complex problems and concepts • Make decisions based on available information • Build positive relationships with stakeholders and colleagues across levels

🎯 Requirements

• Multifaceted approach to problem solving • Ability to rapidly assimilate data and information to generate new ideas • Comfortable adopting new ideas, methods, and technologies • Remains current with new trends and ideas • Takes initiative and action with a drive to achieve and be successful • Seeks challenging situations and encourages others with positive and energetic support • Understands and applies general business practices • Ability to articulate business value propositions to Mitel business functions, supervisors, and peers • Follows through with commitments and takes responsibility for mistakes • Exhibits professional and appropriate emotional responses to situations • Ability to multitask and manage multiple stakeholders • High competency with Microsoft suite of applications • Knowledge of the Mitel Toolchain Architecture • Must be authorized to work in the United States; Mitel is not offering sponsorship for US work authorization for new applicants

🏖️ Benefits

• Medical Insurance • Dental Insurance • Vision Insurance • Life Insurance • Disability Insurance • Matching 401(k) plan • Paid time off (holiday, vacation and sick) • Employee Assistance Program • Reward and Recognition Programs • Inclusive working environment • Equal opportunities • Training and career development programs