District Parts & Service Manager

🕒 October 29

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 12%

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Mitsubishi Motor Sales of Canada, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2002

🚘 Automotive

👥 B2C

🛒 Retail

Automotive • B2C • Retail

Mitsubishi Motor Sales of Canada, Inc. is the Canadian distributor and marketer for Mitsubishi Motors in Canada, operating a consumer-facing website that lists new vehicle models (Eclipse Sportback, Outlander PHEV, Outlander, Eclipse Cross, RVR), pricing, offers, electrification information (BEV/PHEV), warranty, roadside assistance, parts & accessories, certified pre-owned and fleet programs, dealership locator, service and maintenance info, and marketing communications. The company provides tools like build & price, payment/lease calculators, recall lookup, and promotes dealer offers and events. It also publishes brand/history content and community/CSR-related material. It appears to be a national automotive distributor/retailer arm for Mitsubishi in Canada.

📋 Description

• Act as a business consultant to assist MMSCAN dealers in selling and servicing Mitsubishi vehicle parts and accessories • Assist in implementing aftersales programs, policies, and procedures • Help dealers provide a superior ownership experience while achieving profitable operations • Develop long-term relationships with dealers within the assigned district • Attain territory dealer KPI targets, including parts, accessory, and dropship targets • Contact and visit dealerships to communicate, implement, and administer Aftersales Department programs, policies, and procedures • Monitor and guide dealers on policies, procedures, parts sales, inventory control, service training, warranty administration, consumer relations, and customer satisfaction • Recommend operational improvements to maximize customer satisfaction, operational effectiveness, market penetration, target attainment, and profitability • Provide automotive technical guidance to dealership service personnel • Process, resolve, and close customer inquiries with assistance from MMSCAN departments • Collaborate with Aftersales stakeholders to achieve common KPIs • Document dealer contacts and significant interactions in TSi or equivalent, including action items and corrective actions • Assist with creating, coordinating, and hosting dealer communication meetings • Perform other assigned or required duties

🎯 Requirements

• Five years of professional level automotive Fixed Operations experience at the dealer or OEM level is an asset • Ability to communicate in both English and French (Mandatory) • Current valid driver's license and MMSCAN approved driving record • Domestic travel is required

🏖️ Benefits

• Equal opportunity employer fostering an inclusive, accessible environment • Support for applicants requiring accommodation during the recruitment process

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