Order Management Specialist

🕒 3 days ago

🇺🇸 United States – Remote

💵 $22 - $25 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

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Mizuho OSI

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1978

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Mizuho OSI is a global company that has been a market leader for over 45 years, focused on providing innovative solutions and services. With a blend of stability and creativity, Mizuho OSI aims to make a significant impact through its products and corporate culture, attracting remarkable individuals who share a caring and innovative spirit. The company is committed to enhancing user experiences on its website, utilizing cookies to optimize performance and tailor content to the interests of its visitors.

📋 Description

• Provide high-level order management and customer support to Mizuho OSI customers • Handle order management, consignment, and post-sales activities for domestic and international customers • Interact with sales and supporting functional teams • Provide ongoing and proactive support to Sales team members • Process customer orders through SAP received via email or phone • Accurately process soft goods and capital equipment orders in line with pricing and delivery expectations • Run daily open order reports, including orders on hold, backorders, and delivery or billing blocks • Collaborate with Operations and Shipping to review unshipped open orders and determine next steps • Process consignment/demo inventory transaction requests for physical and virtual product movement • Serve as the main contact for key customer communications and provide superior service • Develop and maintain positive customer relations • Research order placement status and relay information to customers • Participate in continuous process improvements and provide concise process documentation • Assist in developing and updating department process documentation • Resolve product issues by clarifying concerns, determining causes, selecting and explaining solutions, expediting resolution, and following up • Escalate customer-related issues and consult with management as needed • Support product audits and audit resolution actions • Complete projects assigned by management • Maintain cleanliness, organization, and appearance of the Sales Operations Department • Analyze problems and formulate plans for quick, high-quality resolution • Contribute ideas and personal actions to improve the Company and Sales Operations Department • Follow Mizuho OSI quality policies, procedures, work instructions, external regulations, and applicable International Standards

🎯 Requirements

• 4-6 years of related experience • Experience with SAP or a top tier ERP system • High school diploma, or equivalent combination of education and experience • Ability to clearly express oneself verbally in English using good grammar, vocabulary, and voice inflection • Pleasant demeanor and clear telephone speaking voice • Ability to communicate effectively with employees, customers, and other business contacts in a courteous and professional manner • Ability to use Microsoft products such as Outlook and Word • Working knowledge of an ERP system for order entry • SAP experience preferred within a Customer Service/Call Center environment • Ability to type a minimum of 50 wpm preferred • Strong customer service focus • Ability to problem solve and follow through on customer requests or concerns • Knowledge of medical device or capital equipment orders is a plus • Ability to function calmly in a fast-paced environment while managing multiple priorities simultaneously • Ability to positively manage dynamic situations and modify plans, actions, and decisions as circumstances change • Ability to clearly and effectively express oneself in writing • Ability to use grammar, punctuation, vocabulary, and correct spelling • Ability to prepare business letters, memorandums, and reports • Ability to perform basic arithmetic functions • Ability to create and reconcile reports • Strong analytical skills and attention to detail • Understanding and regular use of a time management process • Ability to establish and accomplish goals independently • Ability to function as a positive and productive team member • Must reside in the US • Must follow Mizuho OSI internal Quality System policies, procedures, work instructions, applicable 21 CFR Part 820 Quality System Regulations, and applicable International Standards • Subject to criminal conviction background checks and drug screening; additional checks may apply depending on the position

🏖️ Benefits

• Potential annual bonus • Comprehensive benefits package • Medical insurance • Dental insurance • Vision insurance • Life insurance • 401k with matching • Educational assistance • Equal employment opportunity employer • Support for returning Service Members, military spouses, Veterans and wounded warriors during the employment process • Application assistance for persons with disabilities and disabled Veterans

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