Tech Ops Manager

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🗽 New York, Massachusetts – Remote

🗽 New York – Remote 🍂 Massachusetts – Remote

💵 $80k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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MLabs

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🤖 Artificial Intelligence

💳 Fintech

Consulting • Artificial Intelligence • Fintech

MLabs is a consultancy firm specializing in Haskell, Rust, Blockchain, and AI technologies. They assist clients in setting up project specifications, implementation, management, and maintenance of technical projects across various sectors. MLabs has expertise in functional programming, compilers, AI, DevOps, and full-stack development, focusing primarily on industries such as Fintech and Information Technology.

📋 Description

• Workspace & Systems Administration: Manage and optimize the global Google Workspace environment and maintain corporate IT solutions. • Device & Fleet Management: Scale and administer Mobile Device Management (MDM) solutions to maintain fleet-wide security, automation, and endpoint compliance. • Logistics & Procurement: Oversee vendor relations, software licensing, and hardware procurement, including the configuration and international shipping of equipment to employees. • Lifecycle & Identity Management: Lead the IT component of the employee lifecycle, ensuring seamless onboarding, access management, offboarding, and technical support across multiple time zones. • Compliance & Security: Maintain comprehensive IT documentation, playbooks, and runbooks to support ongoing SOC 1, SOC 2 Type II, ISO 27001, ISO 22301, and CCSS compliance initiatives. • Technical Support & Innovation: Assist international team members with technical issues and support the integration of internal AI tools and Model Context Protocol (MCP) connectors.

🎯 Requirements

• Experience: 6+ years of dedicated experience in IT Management or internal systems administration. • Technical Expertise: Advanced proficiency in Google Admin, Google Workspace security tools, MDM solutions (e.g., Jamf), and endpoint security. • Remote Operations: Proven experience managing IT infrastructure and logistics for a distributed, remote-first global workforce. • Compliance Standards: Strong knowledge of cybersecurity best practices and direct experience supporting SOC 2, ISO 27001, ISO 22301, or equivalent frameworks. • Core Competencies: Pragmatic problem-solving ability balancing operational speed with strict security requirements; entrepreneurial drive to work independently and optimize workflows. • Languages: Full fluency in English with excellent written and verbal communication skills; proficiency in French is considered a strong plus. • Bonus Points: Exposure to or experience working with internal AI tooling and integrations.

🏖️ Benefits

• Work Environment: 100% remote-first setup within a high-growth, cutting-edge technical domain. • Compensation: Competitive compensation package tailored to experience and location. • Professional Growth: Opportunity to work alongside industry experts in cryptography and fintech while shaping scalable IT governance.