Business Process Leader, Reporting

Job not on LinkedIn

🔥 45 minutes ago

🗽 New York, North Carolina, +3 more states – Remote

🗽 New York – Remote 🌲 North Carolina – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote

💵 $74.6k - $139.1k / year

⏰ Full Time

🟠 Senior

⚙️ Business Operations

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Marsh McLennan

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1871

💸 Finance

Finance • Consulting • Insurance

Marsh McLennan is a leading professional services firm that operates in the areas of risk, strategy, and people. With over 85,000 employees worldwide, the company encompasses four main businesses: Marsh, offering insurance broking and risk management; Guy Carpenter, providing reinsurance and capital strategies; Mercer, specializing in health, wealth, and career consulting; and Oliver Wyman, focusing on strategy, economic, and brand consulting. Marsh McLennan is committed to fostering an inclusive culture, empowering its employees, and delivering innovative solutions to clients globally.

📋 Description

• The Business Process Leader, Reporting leads and coordinates end-to-end business process activities to deliver accurate, timely, and widely adopted reporting across MMA. • Collaborates closely with the Business Process team, Data Insights & Reporting Center of Excellence (COE), and national and regional stakeholders to translate reporting requirements into effective, technology-driven processes aligned with client services workflows and the agency management system. • Accountable for managing reporting intake and incident triage, maintaining clear and authoritative documentation, and driving continuous process improvements. • Ensures consistent data interpretation, operational efficiency, and strong user adoption throughout the organization. • Engages cross-functional teams (operations, finance, IT, sales, client services, etc.) to map current state, design future workflows, and produce requirements and acceptance criteria. • Manages in‑flight work and program status for active reporting requests and enhancements; tracks progress, coordinates dependencies, identify and escalates blockers, and ensures timely handoffs to delivery teams. • Communicates status, risks and recommendations clearly and professionally to stakeholders at all levels.

🎯 Requirements

• Minimum 5 years of direct experience with Applied Epic data, workflows and reporting. • Minimum 8 years of professional experience in client facing operations, professional services in insurance/brokerage, including at least 5 years in process design, operations, or business analysis supporting multi-regional teams. • Experience with reporting and analytics tools (preferably Microsoft Power BI), including data analysis and testing, requirements gathering, and generating actionable insights to support business decision-making. • Proven ability to design and document scalable business processes and workflows, produce SOPs, deliver role-based training and provide user support. • Able to explain technical requirements to non-technical users and assess system impacts when designing process changes. • Demonstrated success influencing cross functional and regional stakeholders without formal authority.

🏖️ Benefits

• Generous time off, including personal and volunteering • Tuition reimbursement and professional development opportunities • Remote work • Charitable contribution match programs • Stock purchase opportunities