Director of Internal Communications

Job not on LinkedIn

🕒 February 25

🏢🏡 New York City – Hybrid

💵 $155k - $225k / year

⏰ Full Time

🔴 Lead

🗣️ Communications

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Marsh McLennan

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1871

💸 Finance

Finance • Consulting • Insurance

Marsh McLennan is a leading professional services firm that operates in the areas of risk, strategy, and people. With over 85,000 employees worldwide, the company encompasses four main businesses: Marsh, offering insurance broking and risk management; Guy Carpenter, providing reinsurance and capital strategies; Mercer, specializing in health, wealth, and career consulting; and Oliver Wyman, focusing on strategy, economic, and brand consulting. Marsh McLennan is committed to fostering an inclusive culture, empowering its employees, and delivering innovative solutions to clients globally.

📋 Description

• Strategic internal communications and change management advisor to senior leaders across the Americas region. • Responsible for shaping and executing colleague communications and engagement strategies in the Americas customized by audience that align with our business goals and culture. • Develop and drive an internal comms strategy for the Americas region: Conduct an audit of current communications approaches including audience segmentation and channel strategy. • Develop an integrated and updated communications plan, socialize with key leaders, and execute. • Craft leadership communications and guide engagement strategy across key Americas comms touchpoints including: ghost-writing, slide-writing, and/or key message development for Region leader(s). • Lead change management and crisis communications: Lead Americas-specific communication, change-management, and activation on global firm priorities such as AI adoption and embedding of firm’s strategy and values. • Collaborate with Marketing and Global Brand Center to help drive colleague engagement and education to embed the new Oliver Wyman brand identity. • Advise leaders on crisis communication approaches, in collaboration with Oliver Wyman’s global internal communications team and Marsh corporate internal communications team. • Provide advisory support on internal comms strategies to broader leaders in the Americas Region. • Develop a toolkit of communication best practices to teach and guide Americas Practices leaders and their teams on their intra-practice communications. • Drive continuous improvement and efficiency through measurement and AI: Establish a set of KPIs, a metrics dashboard and feedback mechanisms to assess engagement levels and the impact of initiatives. • Drive efficiency through innovation and AI tools. • Represent the firm’s commitment to effective internal communications and colleague engagement at senior leadership forums and regional meetings, acting as a trusted advisor and influencer. • Oversee one direct report: Manager, Internal Communications based in New York City. • Serve as a senior leader within the global internal communication team, helping to mentor other colleagues and drive a handful key global initiatives.

🎯 Requirements

• 15+ years of progressive experience in internal communications, marketing, colleague engagement, organizational development, or related fields, preferably within professional services or consulting firms. • Demonstrated success working with senior-level executives as a strategic advisor. • Strong expertise in designing and executing engagement strategies that drive cultural alignment and business results. • Exceptional strategic communication skills, with the ability to craft and deliver clear, persuasive messages to diverse audiences. • Proven change management experience and the ability to lead complex initiatives across multiple locations. • Data-driven mindset with experience using engagement metrics and insights to inform strategy. • Collaborative, empathetic leadership style with strong influencing and stakeholder management capabilities. • Open to occasional travel within North America to support regional engagement activities and leadership meetings. • Bachelor's degree required; advanced degree preferred.

🏖️ Benefits

• health and welfare benefits • tuition assistance • 401K savings • other retirement programs • employee assistance programs