Senior Application Support Administrator

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $51.7k - $90.4k / year

⏰ Full Time

🟠 Senior

🖥️ Administration

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Marsh McLennan

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1871

⚖️ Legal

📣 Marketing

💸 Finance

Legal • Marketing • Finance

Marsh McLennan is a leading professional services firm that operates in the areas of risk, strategy, and people. With over 85,000 employees worldwide, the company encompasses four main businesses: Marsh, offering insurance broking and risk management; Guy Carpenter, providing reinsurance and capital strategies; Mercer, specializing in health, wealth, and career consulting; and Oliver Wyman, focusing on strategy, economic, and brand consulting. Marsh McLennan is committed to fostering an inclusive culture, empowering its employees, and delivering innovative solutions to clients globally.

📋 Description

• Provide expert-level remote support for enterprise applications • Troubleshoot issues, resolve incidents, and monitor application performance • Log, track, and manage support tickets using ServiceNow, ManageEngine, and Zendesk • Coordinate with vendors and support teams to resolve defects, apply patches, and implement updates or enhancements • Manage application configurations, updates, and deployments according to best practices, policies, and compliance standards • Develop and maintain application documentation, procedures, troubleshooting steps, and user guides • Proactively identify performance and availability issues and minimize downtime • Serve as the primary contact for escalated support requests • Conduct training and provide ongoing support to end-users • Participate in system upgrades, migrations, and integrations • Mentor and support junior team members • Monitor industry trends and recommend process improvements • Assist with SSL certificate renewal and installations • Coordinate with Azure, network, cybersecurity, and infrastructure teams • Support automation using Power Automate, PowerShell, and Python

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field • 5+ years of experience in application support management, preferably within the insurance or financial services industry • Familiarity with ITIL processes and best practices for service management • Excellent analytical and problem-solving skills • Strong communication and interpersonal skills • Experience supporting cloud-based applications and services such as AWS, Azure, or SaaS platforms is a plus • Relevant certifications such as ITIL, Microsoft Certified, CompTIA A+, or similar are highly desirable • 5+ years of experience with ServiceNow, ManageEngine, and Zendesk preferred • 5+ years of experience with insurance Agency Management Systems such as Applied Systems' Epic or Vertafore's Sagitta preferred • 5+ years of experience with application monitoring and maintenance, including availability, performance, jobs, interfaces, API, and database connectivity • Experience assisting with SSL certificate renewal and installations • Experience coordinating with Azure, network, cybersecurity, and infrastructure teams • Experience supporting automation using Power Automate, PowerShell, and Python

🏖️ Benefits

• Generous time off, including personal and volunteering • Tuition reimbursement and professional development opportunities • Remote Work • Charitable contribution match programs • Stock purchase opportunities • Health and welfare benefits • 401K savings and other retirement programs • Employee assistance programs • Performance-based incentives may be available • Competitive total rewards package