Mochi Health
51 - 200 employees
Founded 2022
🏥 Healthcare
Healthcare
Mochi Health is a company named "Mochi Health. " No company-specific information was provided in the supplied text (the provided content appears to be for Bitly). I cannot determine Mochi Health's products, services, or market from the text given. Please provide more details (website, description, or product list) so I can create a fuller company description and select precise industries. For now, based only on the company name and lacking other information, Mochi Health is assumed to operate in the healthcare sector.
Member Experience Representative
🔥 2 hours ago
🗣️🇪🇸 Spanish Required
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Mochi Health
51 - 200 employees
Founded 2022
🏥 Healthcare
Healthcare
Mochi Health is a company named "Mochi Health. " No company-specific information was provided in the supplied text (the provided content appears to be for Bitly). I cannot determine Mochi Health's products, services, or market from the text given. Please provide more details (website, description, or product list) so I can create a fuller company description and select precise industries. For now, based only on the company name and lacking other information, Mochi Health is assumed to operate in the healthcare sector.
📋 Description
• Handle inbound patient calls as your primary responsibility — you will be on the phones the majority of your shift • Answer questions about prescriptions, refills, subscriptions, appointments, and account status clearly and accurately • Follow up via our secure patient portal after calls when written documentation or provider coordination is needed • Document patient interactions accurately in our systems after each call • Escalate complex or clinical issues to the appropriate team per established protocols • Maintain Mochi's quality, HIPAA compliance, and patient safety standards at all times
🎯 Requirements
• 1+ years of experience in a call center, phone support, or patient-facing customer service role • Telehealth or healthcare experience is a strong plus • Spanish and English fluency is preferred — bilingual candidates will be prioritized and compensated at the higher end of our range • Confident, warm, and clear on the phone — patients trust you quickly • Organized and able to manage follow-up tasks across multiple patient interactions • Reliable internet connection (minimum 25 Mbps), quiet workspace, and a headset with microphone • Located in Texas — this role is remote but we are hiring in this state only at this time
🏖️ Benefits
• Variable hourly Performance Bonus: Top performers can expect to make ~$20-25/hr
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