People Operations Specialist

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $85k - $102k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👥 People Operations

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Model N

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2000

☁️ SaaS

📋 Compliance

💊 Pharmaceuticals

SaaS • Compliance • Pharmaceuticals

Model N is a leading provider of revenue optimization and compliance solutions for the pharmaceutical, medical device, high-tech, manufacturing, and semiconductor industries across more than 120 countries. The company offers digital reinvention through industry-specific solutions, enabling customers to maximize their revenue by transforming sales, marketing, channel, finance, and legal processes. Model N's products include platforms for managing provider and payer processes, global pricing, and channel data, as well as intelligence cloud services to ensure compliance and operational excellence. Their services empower companies to streamline operations, scale strategically, and mitigate risks to fuel growth and innovation. Major clients include Pfizer, AstraZeneca, Sanofi, Abbott, AMD, and others, who use Model N’s technology to optimize and automate revenue processes while remaining compliant with global regulatory standards.

📋 Description

• Respond to Tier 1 & Tier 2 HR operations inquiries and support resolution of employee and manager questions, escalating more complex issues as needed. • Support employee lifecycle activities, including onboarding, job changes, offboarding, terminations, and employee documentation. • Ensure HR operational requests and transactions are completed accurately, efficiently, and in alignment with established processes and service expectations. • Partner with Payroll, IT, Legal, Talent Acquisition, and other cross-functional teams to resolve operational issues and maintain continuity of service. • Drive a consistently high-quality employee experience by providing responsive, thoughtful, and consistent support. • Identify process improvement opportunities and support implementation efforts that improve efficiency, reduce manual work, and enhance service quality across People Operations. • Review workflows and transaction patterns to identify issues and support improvements, including automation and system enhancements. • Maintain and improve job aids, process documentation, and knowledge content that support employee and manager self-service. • Support the ongoing maintenance and optimization of Harper, the company’s HR AI and knowledge platform. Maintain and update content to ensure HR policies, processes, and guidance remain accurate, current, and useful. • Coordinate onboarding for new U.S.-based employees and help ensure a smooth, timely start experience. • Support immigration tracking and coordination in partnership with external immigration counsel and internal stakeholders.

🎯 Requirements

• 5+ years of experience in People Operations, HR operations, HR shared services, or HR systems support. • Strong experience supporting employee lifecycle transactions and HR operations in a fast-paced environment. • Hands-on experience with Workday HCM, including transaction support, business process execution, and data auditing. • Experience supporting HR operational requests and employee questions with strong attention to detail and sound judgment. • Experience supporting HR compliance activities, audits, and operational reporting. • Strong organizational, analytical, and problem-solving skills. • Ability to manage sensitive and confidential information with discretion. • Strong customer service orientation and a consistent, employee-centered approach to support. • Experience with U.S. onboarding and employment eligibility verification requirements (I-9). • Experience coordinating immigration processes and working with immigration counsel preferred. • Experience with HR service delivery or ticketing platforms (for example, Jira) preferred. • Experience supporting HR knowledge management platforms, AI-enabled service delivery tools, or employee self-service technologies preferred.

🏖️ Benefits

• Unlimited PTO for salaried employees – because flexibility fuels success • Comprehensive medical, dental, and vision coverage • Health Savings & Flexible Spending Accounts • 401(k) with company match to invest in your future • Volunteer Time Off (VTO) to give back to causes you care about • Life and pet insurance for peace of mind • Employee Assistance & Mental Health Programs • Charitable giving opportunities • Professional coaching and career development • …and much more.