Program Manager, Business & Partnership Programs

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Modern Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

💼 Consulting

📣 Marketing

🏥 Healthcare

💰 $74M Series D on 2021-02

Consulting • Marketing • Healthcare

Modern Health is a comprehensive mental health care platform that provides a global standard for equitable services worldwide. They offer a wide range of mental health support for employees, family care, and healthcare providers through self-guided tools and crisis care, aiming to boost productivity and prevent burnout. Modern Health partners with employers, consultants, and health plans to integrate mental health benefits into the workplace, addressing long-term needs, reducing absenteeism, enhancing operational efficiency, and improving well-being. Their evidence-based solutions cater to a wide array of mental health concerns, promoting personalization and accessibility to culturally centered care globally.

📋 Description

• Own and drive business and partnership programs — independently manage workstreams across ongoing internal and external partner operations, launches, and implementations, determining priorities, sequencing, and how deliverables, owners, and timelines are kept on track • Own external partner relationships — serve as the day-to-day operational decision-maker for assigned partners: set check-in cadences, manage commitments, and hold partners accountable to SLAs and quality standards • Direct cross-functional execution — align and unblock stakeholders across Clinical, Operations, Go-to-Market, Legal & Compliance, and Finance, resolving conflicts and making the judgment calls needed to keep programs moving • Design the operational backbone — build and own the program plans, trackers, documentation, and playbooks that determine how programs run predictably and don't depend on any one person's memory • Own program health — evaluate success metrics, independently assess risks and issues, and decide when to resolve directly versus escalate with a recommended path forward • Run business operating rhythms — lead partnership business reviews, own status reporting and planning cycles, and prepare and deliver recommendations to leadership • Improve how we work — identify and implement process improvements that make partner operations faster, smoother, and more scalable • Finish the job — see workstreams through past launch to long-term optimization and post-launch learnings

🎯 Requirements

• An emerging business athlete — organized, adaptable, and energized by using independent judgment to turn partially defined problems into clear plans, priorities, and decisions • 3+ years of experience in program management, project management, or operations in a complex, cross-functional environment • Strong program management fundamentals — planning, sequencing, milestone and dependency tracking, and risk management, with exceptional attention to detail • A documentation and systems thinker — you naturally reach for playbooks, templates, and repeatable processes instead of doing the same manual task 100 times • A clear communicator — you give stakeholders proactive visibility into your work, run effective meetings, and capture decisions and action items so nothing falls through the cracks • Comfortable with ambiguity and biased toward action — you ask sharp questions, propose solutions rather than waiting for instructions, and know when to escalate • Experienced working with external partners, vendors, or clients — comfortable balancing relationship-building with holding others accountable to commitments • Collaborative, with high empathy and high accountability — you support your teammates, give and receive direct feedback, and hold yourself to a high bar • Growth-minded — you actively seek feedback and are excited to grow toward leading larger, more complex programs end-to-end • Deeply motivated by Modern Health's mission and passionate about enabling better mental health outcomes at scale • Immigration sponsorship is not available for this position. Applicants must be able to maintain work authorization for the duration of employment without employer sponsorship or employer-provided training plans or attestations (including, for example, the Form I-983 required for STEM OPT).

🏖️ Benefits

• Medical / Dental / Vision / Disability / Life Insurance • High Deductible Health Plan with Health Savings Account (HSA) option • Flexible Spending Account (FSA) • Access to coaches and therapists through Modern Health's platform • Flexible Time Off • Company-wide Collective Pause Days • Parental Leave Policy • Family Forming Benefit through Carrot • Family Assistance Benefit through UrbanSitter • Professional Development Stipend • 401k • Financial Planning Benefit through Origin • Annual Wellness Stipend to use on items that promote your overall well being • New Hire Stipend to help cover work-from-home setup costs • ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more • Monthly Cell Phone Reimbursement