Customer Advocate III

Job not on LinkedIn

🔥 5 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $18 - $19 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🗣️ Customer Advocate

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Modivcare

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

⚕️ Healthcare Insurance

🚗 Transport

💰 $525M Post-IPO Debt on 2024-07

Healthcare Insurance • Transport

Modivcare is a company that focuses on simplifying the experience of living with complex healthcare needs by providing a comprehensive suite of supportive care solutions. They specialize in non-emergency medical transportation, personal care, and virtual & remote patient monitoring. Modivcare works closely with Medicaid Plans, State Agencies, Medicare Advantage, SNP Plans, health systems, healthcare professionals, and transportation providers, ensuring that members receive necessary health services. Through innovative technology and data-driven strategies, they address social determinants of health by offering services like quality transportation, chronic care management, meal delivery, and in-home assistance, aimed at optimizing patients' health outcomes and improving their overall experience.

📋 Description

• Assists Transportation Providers with transportation questions and concerns • Schedules, modifies, and cancels reservations as requested • Obtains and documents details of any complaints being filed • Receives and documents provider concerns • Ensures accurate trip data input • Refers unresolved customer grievances to designated department for further investigation and resolution • Attends all required meetings • Supports and ensures all company policies and procedures are maintained • Demonstrates the ability to handle the more complex inquiries from Transportation Providers and members. • Provides mentoring, guidance, and support to more junior team members. • Coordinates escalation procedures. • Supports delivery and training strategies. • Provides support to staff in pursuit of excellent customer service. • Negotiates cost of trips outside of contractual agreements • Answers Transportation Provider line • Participate in other projects or duties as assigned.

🎯 Requirements

• High School Graduate or General Education Degree (GED) required. • Two (2) plus years of contact center experience or customer service experience with heavy phone volume and data entry preferred. • Strong verbal and written communication skills, with a friendly customer-focused demeanor. • Excellent active listening skills to understand customer needs and concerns. • Basic computer proficiency and familiarity with Microsoft Word, Excel, and Outlook. • Ability to work independently or within a team. • Ability to remain calm and composed under pressure while handling customer inquiries and resolving issues. • Ability to handle heavy phone volumes, while always maintaining a polite and courteous manner. • Detail-oriented with good organizational skills to manage customer information accurately. • Positive and enthusiastic attitude with passion for delivering exceptional customer experiences.

🏖️ Benefits

• Medical, Dental, and Vision insurance • Employer Paid Basic Life Insurance and AD&D • Voluntary Life Insurance (Employee/Spouse/Child) • Health Care and Dependent Care Flexible Spending Accounts • Pre-Tax and Post --Tax Commuter and Parking Benefits • 401(k) Retirement Savings Plan with Company Match • Paid Time Off • Paid Parental Leave • Short-Term and Long-Term Disability • Tuition Reimbursement • Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)