Medicare Programs Specialist

🕒 June 18

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ModMed

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

☁️ SaaS

🤖 Artificial Intelligence

B2B • SaaS • Artificial Intelligence

ModMed is a healthcare technology company that provides specialty-specific electronic health record (EHR) software, practice management, revenue cycle management, analytics, and patient communication tools for medical practices. Their platform integrates AI-powered features—like ModMed Scribe—for clinical documentation, workflow automation, billing assistance, and patient engagement to help specialty physicians streamline operations and improve efficiency. ModMed focuses on serving specialty practices (dermatology, ophthalmology, gastroenterology, orthopedics, OBGYN, etc. ) with onboarding, support, and integrations (FHIR API, telehealth, payment processing).

📋 Description

• Provide consistent, professional, and high-quality client support responses and assistance for compliance-related topics, especially MIPS • Follows established procedures to ensure client satisfaction and quality service delivery • Communicate customer responses in an efficient and effective manner • Answers Tier 2 and 3 escalated MIPS questions assigned by Support • Identify the difference between when to provide an answer to the customer and/or suggest MIPS Advising or a MIPS compliance-related Q&A • Assist the MIPS Advising team with needed tasks • Collaborates with the internal Compliance team to fulfill customer requests related to regulatory and documentation requirements, including but not limited to SOC 2 reports, audit logs, vendor certification letters

🎯 Requirements

• Bachelor's degree preferred • Excellent written communication skills required • Demonstrated expertise in evaluating, troubleshooting, and following up on customer issues • Experience within a medical practice and/or EMR experience is a plus • Basic knowledge of Apple platforms: Mac, iPad, iPhone/iPad iOS • Knowledge of bug-tracking software such as Salesforce and Jira • Excellent interpersonal, verbal, and organizational skills • Ability to effectively prioritize and manage time • Willingness to stay current and adapt to changes

🏖️ Benefits

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution • 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. • Generous Paid Time Off and Paid Parental Leave programs • Company paid Life and Disability benefits • Flexible Spending Account, and Employee Assistance Programs • Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed • Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning • Global presence and in-person collaboration opportunities; dog-friendly HQ (US) • Hybrid office-based roles and remote availability for some roles • Weekly catered breakfast and lunch • treadmill workstations, Zen, and wellness rooms within our BRIC headquarters