Patient Services Specialist II

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 10%

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ModMed

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

ModMed is a healthcare technology company that provides specialty-specific electronic health record (EHR) software, practice management, revenue cycle management, analytics, and patient communication tools for medical practices. Their platform integrates AI-powered features—like ModMed Scribe—for clinical documentation, workflow automation, billing assistance, and patient engagement to help specialty physicians streamline operations and improve efficiency. ModMed focuses on serving specialty practices (dermatology, ophthalmology, gastroenterology, orthopedics, OBGYN, etc. ) with onboarding, support, and integrations (FHIR API, telehealth, payment processing).

📋 Description

• Serve as the primary contact for inbound and outbound patient calls regarding balance inquiries, claims processing, insurance updates, and payment collections • Initiate outbound calls to patients of revenue cycle management clients to understand and address demographic, insurance, and payment issues • Input and update patient account information • Document calls in the Practice Management system • Perform special projects and other duties supporting and enhancing customer- and patient-facing activities

🎯 Requirements

• High School Diploma or GED required • Availability to work 11:30 am–8:30 pm EST or 12:00 pm–9:00 pm EST • Ability to manage/field 60+ inbound calls per day • Minimum of 1–2 years of previous healthcare administration or related experience required • Basic understanding of medical billing claims submission processes and working with insurance carriers, including Medicare, private HMOs, and PPOs • Proficient knowledge of business software applications such as Excel, Word, and PowerPoint • Strong communication and interpersonal skills, with emphasis on telephone communication • Ability and openness to learn new things • Ability to work effectively within a team • Ability to remain calm in a demanding call center environment • Professional demeanor required • Ability to effectively manage time and competing priorities • Bilingual is preferred

🏖️ Benefits

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution • 401(k) matching contribution of 50% of employee contributions deferred on up to 6% of compensation; vested after one year • Generous Paid Time Off • Paid Parental Leave programs • Company-paid Life and Disability benefits • Flexible Spending Account • Employee Assistance Programs • Company-sponsored Business Resource & Special Interest Groups • Professional development opportunities • Tuition reimbursement programs • Unlimited access to LinkedIn Learning • Global presence and in-person collaboration opportunities • Dog-friendly HQ (US) • Weekly catered breakfast and lunch • Treadmill workstations • Zen and wellness rooms within the Boca Raton headquarters