Healthcare Engagement, Content Moderation

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏱ Part Time

🟡 Mid-level

🟠 Senior

✍️ Content Marketing Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

ModSquad

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2007

🤖 Artificial Intelligence

Customer Support Outsourcing • Content Moderation • Artificial Intelligence

ModSquad is a company specializing in intelligent customer support and outsourcing solutions. They provide a wide range of services including multi-language customer support, technical support, and CRM tool integration. ModSquad excels in data security, safety, and compliance, offering advanced solutions such as their patent-pending Cubeless secure workplace platform. Alongside their human expertise, they incorporate artificial intelligence and automation to optimize services and exceed customer satisfaction goals. ModSquad is particularly focused on areas like content moderation, trust and safety, community management, and maintaining high customer satisfaction rates. Their areas of specialization include gaming, e-commerce, retail, technology, and crypto. They blend human expertise with cutting-edge technology to offer tailored solutions that enhance customer experiences and operational effectiveness.

📋 Description

• Support our healthcare client in the dental services sector • Monitor and respond to patient-facing digital interactions across social and online channels • Ensure accurate, professional, and empathetic communication • Help maintain a safe, respectful, and informative digital environment for patients seeking dental care information and support • Ability to handle diverse and potentially negative engagements

🎯 Requirements

• Prior engagement moderation experience with a strong understanding of community dynamics, conflict resolution, and fostering positive interactions. • Proficient in understanding and implementing escalation protocols • Strong, Clear, and concise written and verbal communication skills with high attention to detail • Knowledge of the medical/dental field and HIPAA / PHI

🏖️ Benefits

• A dedicated desktop or laptop computer running Windows 11 or later • At least 8 GB of RAM • A reliable, high-speed internet connection • A quiet, distraction-free workspace suitable for remote work • Willingness to install ModSquad security software and enable two-factor authentication (2FA) on both your computer and mobile device