Senior Editorial Writer, Content Strategist

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🔥 1 minute ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟠 Senior

👨🏼‍💻 Content Manager

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ModSquad

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2007

🤖 Artificial Intelligence

Customer Support Outsourcing • Content Moderation • Artificial Intelligence

ModSquad is a company specializing in intelligent customer support and outsourcing solutions. They provide a wide range of services including multi-language customer support, technical support, and CRM tool integration. ModSquad excels in data security, safety, and compliance, offering advanced solutions such as their patent-pending Cubeless secure workplace platform. Alongside their human expertise, they incorporate artificial intelligence and automation to optimize services and exceed customer satisfaction goals. ModSquad is particularly focused on areas like content moderation, trust and safety, community management, and maintaining high customer satisfaction rates. Their areas of specialization include gaming, e-commerce, retail, technology, and crypto. They blend human expertise with cutting-edge technology to offer tailored solutions that enhance customer experiences and operational effectiveness.

📋 Description

• Ghostwrite executive articles for distribution across owned, social, and external channels • Develop sponsored editorial and co-authored pieces for targeted trade publishers • Source and shape client and partner stories, both anonymized and attributed, that read as authentic rather than templated • Conduct interviews with internal SMEs, clients, and partners to extract story angles and unique perspectives • Support live programming, including office hours, podcast appearances, and recurring conversations with senior ModSquad voices • Shape and maintain an editorial cadence across pillars: customer support, trust & safety, content moderation, AI/automation, business systems, and security • Monitor the competitive and trade publishing landscape and identify the gaps our voice can fill • Provide editorial direction to a junior writer; review drafts for structure, clarity, and consistent point of view • Partner with the VP of Marketing to align editorial output with partner co-marketing needs • Partner with Account Management and Sales to identify client stories worth telling • Build a repeatable process for sourcing, developing, and clearing client stories

🎯 Requirements

• 6–8 years of professional writing experience, with a meaningful portion in journalism, editorial, or trade publishing • Demonstrable experience in executive ghostwriting, with samples you can speak to • Background covering or writing for audiences in one or more of: customer experience, enterprise SaaS, trust & safety, BPO/outsourcing, or digital operations • Familiar with how trade publications work, including sponsored content, co-authorship, and pitching editorial angles • Comfortable in plain text workflows, Markdown, and GitHub

🏖️ Benefits

• Competitive benefits • Flexible work arrangements • Professional development opportunities • Paid time off