Technical Customer Support – QA and Game Dev

Job not on LinkedIn

🔥 13 hours ago

🇺🇸 United States – Remote

⏱ Part Time

🟡 Mid-level

🟠 Senior

💻 IT Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ModSquad

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2007

🤖 Artificial Intelligence

Customer Support Outsourcing • Content Moderation • Artificial Intelligence

ModSquad is a company specializing in intelligent customer support and outsourcing solutions. They provide a wide range of services including multi-language customer support, technical support, and CRM tool integration. ModSquad excels in data security, safety, and compliance, offering advanced solutions such as their patent-pending Cubeless secure workplace platform. Alongside their human expertise, they incorporate artificial intelligence and automation to optimize services and exceed customer satisfaction goals. ModSquad is particularly focused on areas like content moderation, trust and safety, community management, and maintaining high customer satisfaction rates. Their areas of specialization include gaming, e-commerce, retail, technology, and crypto. They blend human expertise with cutting-edge technology to offer tailored solutions that enhance customer experiences and operational effectiveness.

📋 Description

• Provide top-notch T1 and advanced technical customer support • Assist customers on a developer platform • Provide technical assistance for a 24/7 project • Gather and analyze technical data • Support quality assurance and testing activities relevant to game development and digital content • Work with digital marketplace platforms and CRM systems

🎯 Requirements

• Very strong attention to detail • Robust knowledge of game engines • Familiarity with quality assurance processes and testing methodologies relevant to game development and digital content • 3D digital asset moderation is a strong bonus • Technical Customer Support experience • Knowledge of digital marketplace platforms • Salesforce experience or experience with other CRMs • Ability to gather and analyze technical data • Foundational understanding of scripting or programming concepts • Being a gamer or possessing a deep understanding of the gaming industry is a significant advantage • Professional English fluency • i7 Quad Core 3.0 GHz or higher • 32 GB RAM • Nvidia 3080 or higher, or equivalent • 500 GB or more hard drive space; 1 TB recommended • Dual monitors highly recommended • Internet speed of at least 100 Mbps download and 20 Mbps upload • Stable power connection

🏖️ Benefits

• Remote work arrangement • Part-time schedule • 24/7 project with at least 20 hours of weekly availability • Access to projects with global brands and clients • Equal opportunity employment