ModSquad
10,000+ employees
Founded 2007
🤖 Artificial Intelligence
Customer Support Outsourcing • Content Moderation • Artificial Intelligence
ModSquad is a company specializing in intelligent customer support and outsourcing solutions. They provide a wide range of services including multi-language customer support, technical support, and CRM tool integration. ModSquad excels in data security, safety, and compliance, offering advanced solutions such as their patent-pending Cubeless secure workplace platform. Alongside their human expertise, they incorporate artificial intelligence and automation to optimize services and exceed customer satisfaction goals. ModSquad is particularly focused on areas like content moderation, trust and safety, community management, and maintaining high customer satisfaction rates. Their areas of specialization include gaming, e-commerce, retail, technology, and crypto. They blend human expertise with cutting-edge technology to offer tailored solutions that enhance customer experiences and operational effectiveness.
Technical Customer Support – QA, Game Development
Job not on LinkedIn
🕒 July 16
🇺🇸 United States – Remote
⏱ Part Time
🟡 Mid-level
🟠 Senior
💻 IT Support
🦅 H1B Visa Sponsor
👻 Ghost score 17%
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ModSquad
10,000+ employees
Founded 2007
🤖 Artificial Intelligence
Customer Support Outsourcing • Content Moderation • Artificial Intelligence
ModSquad is a company specializing in intelligent customer support and outsourcing solutions. They provide a wide range of services including multi-language customer support, technical support, and CRM tool integration. ModSquad excels in data security, safety, and compliance, offering advanced solutions such as their patent-pending Cubeless secure workplace platform. Alongside their human expertise, they incorporate artificial intelligence and automation to optimize services and exceed customer satisfaction goals. ModSquad is particularly focused on areas like content moderation, trust and safety, community management, and maintaining high customer satisfaction rates. Their areas of specialization include gaming, e-commerce, retail, technology, and crypto. They blend human expertise with cutting-edge technology to offer tailored solutions that enhance customer experiences and operational effectiveness.
📋 Description
• Provide top notch service to customers • Assist on a developer' platform • Meet minimum system specifications for technical support
🎯 Requirements
• Very strong attention to detail • Robust knowledge of game engines; game development is a strong bonus • Familiarity with quality assurance processes and testing methodologies relevant to game development and digital content; 3D digital asset moderation a very strong bonus • Technical Customer Support experience • Knowledge of digital marketplace platforms • Salesforce experience (or other CRMs) • Ability to gather and analyze technical data • Foundational understanding of scripting or programming concepts • Being a gamer or possessing a deep understanding of the gaming industry is a significant advantage for this role. • Professional English fluency
🏖️ Benefits
• Work remotely • Set your own schedule • Pick your projects • Work with great brands
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