Solutions Engineer

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Mogli

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

📡 Telecommunications

🤖 Artificial Intelligence

SaaS • Telecommunications • Artificial Intelligence

Mogli is a native Salesforce application that specializes in SMS, MMS, and WhatsApp messaging to enhance digital engagement strategies. With features like one-to-one conversations, bulk messaging, surveys, text-to-vote, and chatbot services, Mogli helps organizations improve their communication efficiency and customer interaction. It offers automation and artificial intelligence functionalities to make communication robust and user-friendly. Mogli also integrates with Salesforce's automation tools, allowing businesses to customize their messaging needs seamlessly. Notable for their exceptional customer success team, Mogli serves a global clientele by providing a reliable and effective solution for business messaging needs.

📋 Description

• Instill high confidence in Mogli and its products, propelling sales opportunities forward by providing accurate technical information and showcasing our partnership approach in pre-sale interactions. • Conduct discovery sessions with prospective clients to assess and understand technical requirements, helping our Sales team properly position our product and maximize value. • Build and perform compelling, tailored product demonstrations and Proofs of Concept (POCs) to secure strategic clients. • Document technical requirements and solution designs during the sales process for smooth handoff to Solutions Architects and Professional Services. • Assist with technical evaluations, RFPs, security questionnaires, and competitive positioning to remove barriers in the sales cycle. • Collaborate with our Professional Service and Sales teams to provide accurate, holistic quotes for custom client requirements, ensuring a seamless and positive client experience. • Arm our Sales and Marketing teams with powerful demo environments and technical talking points for the strongest possible marketing material and presentations. • Assist with marketing initiatives for content reviews, asset creation, webinar support, and other items as requested. • Support the Partner team’s mission to recruit, enable, and retain partners, extending Mogli’s reach and enhancing our competitiveness. • Cement strong partnerships by providing partners with compelling demo materials, technical assistance, and training to maximize joint opportunities. • Assist partners, Salesforce SEs, and AEs with the configuration, automation, and review of Mogli use cases in their demo environments. • Foster potential partner interest and confidence in Mogli at engagement events and through dedicated technical support. • Act as the voice of the prospect by looking for patterns and channeling technical feedback, client needs, and market trends to inform Mogli’s development roadmap. • Assist the Product team with research on competitive advantages and new feature viability.

🎯 Requirements

• Excellent verbal and written communication skills, with a knack for storytelling and simplifying complex topics. • Proven ability to explain, document, and demonstrate technical products to both technical and non-technical audiences. • Customer empathy to understand their needs and business challenges in a sales discovery context. • You are tech-savvy and can learn new tools with ease. • Strong analytical and problem-solving skills. • Excellent sales and client service skills. • Excellent organizational skills, attention to detail, and conscientious data habits. • A proactive, solution-oriented mindset and the ability to manage multiple competing priorities. • Knowledge of Salesforce architecture, clouds, products, and use cases. • 2-3 years of experience with declarative configuration of Salesforce. • 1-2 years of experience in a related pre-sales engineering, solution consulting, or sales role is required. • Experience building and delivering product demonstrations. • Marketing Cloud or Apex programming experience is a plus. • Background interacting directly with clients or prospects in a sales cycle. • Experience deploying and/or supporting Mogli SMS or a similar messaging SaaS product is a plus. • Bachelor's degree in Engineering, Business, or a related field. • Understanding Nonprofit and Higher Education sectors is a bonus, but not required.

🏖️ Benefits

• Complete Medical, Vision, Dental Insurance, Short-term/Long-term Disability, and Life Insurance fully covered by Mogli • Support for professional development, including professional certification • Matching 401k plan • Employee Assistance Plan, AD&D, etc • Ownership of Mogli and equity grant • Flexible Time Off per Mogli’s FTO Policy • 9 US Federal Holidays and 6 paid sick days • Work from Anywhere in the United States