MIP Associate Support Analyst

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Momentive Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

🤝 Non-profit

B2B • Non-profit • Software

Momentive Software is a provider of a comprehensive suite of software solutions tailored for nonprofits and associations. The company aims to streamline operations, enhance member and donor engagement, and drive impactful results for mission-driven organizations. Their offerings include tools for association management, fundraising, event management, learning management, and data analytics, allowing organizations to efficiently manage their financials and foster deeper community connections.

📋 Description

• Provide MIP Accounting application support to clerks, auditors, staff accountants, CFOs, payroll and HR staff. • Provide timely responses to customer service inquiries via product ticket system. • Work with customers to identify and replicate errors and defects through a variety of communication means to ensure resolution (phone/web/chat). • Collaborate with team members to provide resolutions to customer inquiries. • Provide customer feedback to support management through regular team meetings. • Identify recurring service requests found in your support specialty and offer knowledge base articles or other solutions to reduce ticket volume. • Provide excellent customer service through a friendly yet empathetic tone, proactive and timely responses to maintain high customer satisfaction scores. • Answer product related how to questions for new and existing customers on the product you support. • Able to interpret what an Accountant, CFO or Accounting Clerk is conveying and apply a consultative approach to address accounting application questions or issues. • Understanding or aptitude to learn how accounting transactions flow into financial reports such as a balance sheet and/or statement of revenue and expenditures and identify report and/or transaction issues to assist with corrections.

🎯 Requirements

• High school diploma or its equivalent • 2-year degree in Accounting or 2 years Accounting work experience preferred • 1-2 years of customer service experience required • Experience using MIP Accounting • Basic knowledge of Office 365 - Microsoft Word, Excel, PowerPoint, Outlook • Comfortable with technology • Ability to use problem solving skills to interpret basic application errors and assist with a solution • Strong organizational skills • Excellent verbal and written communication skills

🏖️ Benefits

• Medical, Dental & Vision Benefits • 401(k) Savings Plan with Company Match • Flexible Planned Paid Time Off • Generous Sick Leave • Inclusive & Welcoming Environment • Purpose-Driven Culture • Work-Life Balance • Commitment to Community Involvement • Employer-Paid Parental Leave • Employer-Paid Short-Term Disability • Remote Work Flexibility