Non-Clinical Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Momentum Life Sciences

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1995

🏥 Healthcare

🧬 Biotechnology

🤝 B2B

Healthcare • Biotechnology • B2B

Momentum Life Sciences is a provider of patient and healthcare professional engagement solutions that partners with life-science and biopharma companies to design, build, and deliver patient support programs focused on improving initiation, adherence, and persistence with complex therapies. For more than 30 years Momentum has combined human (Clinical Nurse Educators and in-home skilled nurses) and digital interventions via a platform that offers patient support, provider education (peer-to-peer clinical nurse educator programs), and in-home care services. The company reports measurable impacts including reductions in medication abandonment, increased persistency at 180 days, high NPS scores from patients and HCPs, and broader HCP awareness and confidence to start and keep patients on therapy.

📋 Description

• Oversee the Non-Clinical Case Manager team’s performance, productivity, KPIs, and metrics • Manage day-to-day communications and workload to ensure timely, accurate, and efficient completion • Coach, mentor, motivate, and develop team members; assist with training and troubleshooting • Manage internal and client KPIs while enforcing core processes and procedures • Maintain familiarity with client operational practices and ensure compliance and quality standards • Monitor telephonic interactions and documentation, conduct quality reviews, document coaching, and provide feedback • Oversee Adverse Event Product Quality Complaint reporting, documentation, timeliness, and follow-up • Participate in system testing and requirements activities as needed • Monitor team chats and collect insights supporting goals and initiatives • Collaborate with leadership and partners on insights, trends, risks, and ideas • Monitor dashboards and reports and ensure team workload completion • Hold weekly one-to-one coaching and development meetings with team members • Lead weekly team meetings using accurate and clearly directed slide decks • Maintain a positive, engaged team environment and culture • Provide patient support and outreach through an omni-channel environment while supporting business and client initiatives

🎯 Requirements

• Associate degree required; Bachelor's degree preferred • Previous work experience as a team lead, supervisor or manager specifically in a telephonic environment • Telephonic patient education experience, including rare disease support, HUB services, and/or inbound support phone lines • Experience at developing and using motivational interviewing techniques and objection handling • Understands the pharmaceutical industry as it relates to telephonic support needs • Experience using several software applications within a multiple-screen environment including Microsoft products • Ability to lead with a positive and forward-thinking perspective representing the leadership team and Momentum Life Sciences professionally • Effective communication style with a history of success in a cross-functional, fast-paced environment • Experience and/or knowledge monitoring queue activity and individual queue performance in a telephonic remote environment • Proven ability and commitment to providing exceptional services • Effective and timely communication in phone, email, and task-based channels using proper grammar and punctuation • Ability to work with multiple clients with unique process flows and vocabulary • Leadership, coaching, and employee feedback skills • Experience being accountable to metrics and maintaining high work standards in a real-time interactive environment • Experience with case management, cloud contact center, and workflow management tools • Ability to pull, analyze, and understand multi-level reports • Ability to manage multiple contracts for one team in line with scope of practice • Willingness to take calls or handle escalations as needed

🏖️ Benefits

• Remote work arrangement