Virtual Clinical Educator

🔥 2 hours ago

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Momentum Life Sciences

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1995

🏥 Healthcare

🧬 Biotechnology

🤝 B2B

Healthcare • Biotechnology • B2B

Momentum Life Sciences is a provider of patient and healthcare professional engagement solutions that partners with life-science and biopharma companies to design, build, and deliver patient support programs focused on improving initiation, adherence, and persistence with complex therapies. For more than 30 years Momentum has combined human (Clinical Nurse Educators and in-home skilled nurses) and digital interventions via a platform that offers patient support, provider education (peer-to-peer clinical nurse educator programs), and in-home care services. The company reports measurable impacts including reductions in medication abandonment, increased persistency at 180 days, high NPS scores from patients and HCPs, and broader HCP awareness and confidence to start and keep patients on therapy.

📋 Description

• The Virtual Clinical Educator is responsible for utilizing professional clinical skills, including the ability to foster patient relationships through empathy and clinical experience, to provide personalized, high-touch support to patients recently prescribed a complex therapy. • The role will engage with patients and providers to provide expert, clinically relevant, individualized counsel in conjunction with product support the new therapy regimen. • The VCE will manage a series of touch points as the trusted clinical advocate to a specified patient caseload. • The touch points will uncover patient barriers and internal motivators, taking patients from product onboarding to therapy initiation to milestone celebrations, motivation, maintenance, and eventual “graduation” from the program. • This role will work collaboratively to enhance the patient start experience and support patient compliance and persistence initiatives by building individual relationships with patients. • The educator will provide ongoing education and therapy support to the patient, their caregiver, clinical staff, and/or support network.

🎯 Requirements

• Registered Nurse with current, unrestricted license • Previous telephonic patient support environment experience, including use of an inbound/outbound call system, with seamless warm transfers • HCP and/or Patient education experience, including infusion or injection experience required • Compassion, high emotional intelligence, and a passion to be a patient educator • Strong communication and written skills to a variety of audiences, and experience working with a treatment team • Proven adaptability to changing business demands and problem solving in a fast-paced environment • Competent and comfortable utilizing technology • Experience working for or contracting with pharmaceutical preferred • Experience in motivational interviewing and coaching behavior change • Ability to work within established guardrails while maintaining personal rapport with the patient • Self-starter with proven adaptability to changing business demands and product relevance in a fast-paced environment • Ability to actively listen while multi-tasking • High level of comfort with technology, including Microsoft Office products, working on dual monitors, CRM, and strong typing skills are required.