Intake Community Supports Representative

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🔥 27 minutes ago

🌾 Iowa – Remote

🌾 Iowa – Remote

💵 $17 - $18 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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Mom's Meals | A Purfoods Company

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1999

🏥 Healthcare

📦 Logistics

💼 Consulting

Healthcare • Logistics • Consulting

Mom's Meals is a company dedicated to improving lives through better nutrition by providing medically tailored, home-delivered meals. These meals are designed to help prevent and manage chronic diseases, support recovery from hospital stays, and offer a convenient solution for busy individuals and families seeking nutritious options. By focusing on quality and care, Mom's Meals strives to make a positive impact on the health and well-being of their clients across the country.

📋 Description

• Handle inbound and outbound customer service calls, including de-escalations to the best of your abilities with our clients placing their meal order • Address questions, and provide exceptional customer service • Input order information into the appropriate client order screen • Document all conversations with client into client information database • Ensure all assigned clients are contacted and have an order on file • Contact case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients • Work quickly and efficiently without making the client feel rushed • Assisting clients with reships (after training is completed) • Assist callers who inquire about the Community Supports benefit, and submit a self-referral for those who meet the criteria to submit the referral. • Notify clients of benefits ending soon within the 30 day time frame, and offering to assist with reauthorization when able, or explain next steps for those whose agency does not allow Mom’s Meals to initiate the request • Explain benefits including nutritional counseling requirements and possible timelines for clients awareness

🎯 Requirements

• High school degree or GED • 1 year of previous customer service experience • Previous knowledge and experience using the Microsoft Office suite (Word/Excel/Outlook) • Clear oral communication skills • Previous experience with data entry • Must have a wired internet connection using an ethernet port. Broadband internet wired to the home is required - Cable Modem/service or Fiber Optic. No Satellite, 4/5G, or DSL circuits • Must have a quiet workspace that is free from distraction

🏖️ Benefits

• Weekly pay • PTO available after 30 days of employment • Benefits available after 30 days of employment