Product Manager, Intake & Enrollment

Job not on LinkedIn

🔥 13 hours ago

🌾 Iowa – Remote

🌾 Iowa – Remote

💵 $110k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

✅ Product Manager

👻 Ghost score 0%

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Mom's Meals | A Purfoods Company

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1999

🏥 Healthcare

📦 Logistics

💼 Consulting

Healthcare • Logistics • Consulting

Mom's Meals is a company dedicated to improving lives through better nutrition by providing medically tailored, home-delivered meals. These meals are designed to help prevent and manage chronic diseases, support recovery from hospital stays, and offer a convenient solution for busy individuals and families seeking nutritious options. By focusing on quality and care, Mom's Meals strives to make a positive impact on the health and well-being of their clients across the country.

📋 Description

• Own product capabilities supporting referral management, eligibility, intake, enrollment, and other top-of-funnel customer experiences • Partner with Intake, Customer Care, Operations, Marketing, providers, case managers, care coordinators, and health plan stakeholders to identify workflow challenges and improvement opportunities • Conduct user interviews, analyze workflows, and review operational data to uncover pain points and opportunities to improve customer and employee experiences • Monitor referral, intake, enrollment, conversion, throughput, and adoption metrics, prioritizing enhancements that improve operational performance and customer outcomes • Translate business needs and discovery findings into workflow journeys, product requirements, user stories, and acceptance criteria • Partner with Salesforce administrators, architects, and engineering teams to improve Salesforce-based workflows, automation, and user experiences • Collaborate with engineering to deliver scalable, usable, and operationally effective solutions • Support product launches, training, documentation, and adoption strategies • Communicate priorities, progress, risks, and outcomes to stakeholders and business partners • Collaborate with analytics teams to define reporting and visibility for intake operations and product performance

🎯 Requirements

• 4-6 years’ product management experience, preferably within healthcare, healthcare technology, or other regulated industries • Experience working with Salesforce CRM and customer-facing workflow management systems • Experience supporting referral management, intake, enrollment, customer onboarding, lead management, customer acquisition, or other top-of-funnel business processes • Understanding of Medicaid programs, managed care organizations, provider networks, care coordination, case management, or referral-driven healthcare services • Demonstrated ability to manage product capabilities from discovery through delivery in Agile environments • Strong analytical skills and ability to use operational and customer data to drive prioritization decisions • Experience applying AI-enabled tools and automation to improve operational workflows, product management effectiveness, and customer or business outcomes • Ability to translate complex business processes into clear requirements, user stories, and acceptance criteria • Excellent written and verbal communication skills across technical and non-technical audiences • Strong collaboration skills and ability to build trust across business and technology teams • Curiosity, adaptability, and eagerness to learn and grow • Repetitive motions that include the wrists, hands and/or fingers • Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods • Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus • Must not require immigration sponsorship now or in the future to work in the United States

🏖️ Benefits

• PTO • Holiday pay and holiday of choice • 401(k) match • Life insurance • Short-term disability • Health, dental and vision insurance • Maternity/paternity leave • Health savings account (HSA) • Flex spending accounts (FSA) – health and dependent • Company-paid travel to headquarters in Ankeny, IA on the first day for orientation