Product Manager, Agent Autonomy

🕒 September 18

🌐 United States, Romania, +1 more countries – Remote

🇺🇸 United States – Remote 🇷🇴 Romania – Remote 🇨🇦 Canada – Remote

🌽 Illinois, New York – Remote

🌽 Illinois – Remote 🗽 New York – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✅ Product Manager

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Siena AI

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

🛍️ eCommerce

☁️ SaaS

Artificial Intelligence • eCommerce • SaaS

Siena AI is an advanced autonomous customer service platform designed for commerce, integrating human empathy with AI to enhance customer experience. By handling over 80% of daily customer interactions, Siena AI helps companies streamline support while maintaining a consistent, empathetic brand voice across multiple channels. Siena provides real-time, omnichannel management and leverages powerful AI models for cognitive reasoning and multilingual support, transforming customer service into a strategically automated, revenue-driving function. The platform supports various integrations, allowing seamless deployment across modern commerce tools and communication channels for improved customer satisfaction and engagement.

📋 Description

• Own autonomy end to end, defining where agents can act without a human in the loop • Build and ship evaluation suites, automated testing, and performance monitoring for autonomous resolution • Give customers real-time visibility into automated and escalated coverage and the reasons for it • Design and run journey-level A/B tests across agent flows • Own onboarding and automation so customers reach full autonomous coverage quickly • Run launch cycles for autonomy features from internal testing through early access and general availability • Enable customers through webinars, documentation, and training • Demo autonomy wins directly to customers and co-sell with sales • Act as a forward-deployed PM when needed, working with customers to scope and ship improvements

🎯 Requirements

• 3+ years working as a Product Manager in CX, ecommerce, helpdesk, or AI automation • AI-native; daily experience building with Claude, Cursor, v0, or similar • Strong problem-solving ability • Experience running structured experiments or A/B tests to improve a product metric • Technical fluency with webhook systems, OAuth flows, and complex integrations • Comfortable talking with customers, running demos, and co-selling alongside sales • Experience building trust or visibility features such as dashboards, coverage reporting, or status pages is a bonus • Experience implementing or rolling out complex systems for enterprise customers is a bonus

🏖️ Benefits

• Great salary plus equity or stock grants • Learning budget • Premium accounts for ChatGPT, Claude, Perplexity Pro, Cursor, and Lovable • Quarterly budget for new AI tools • Global team events implied by a fully distributed, global team

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