Senior Product Manager – Payment Disputes

Job not on LinkedIn

🔥 1 minute ago

🏈 Alabama, Arizona, +8 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote

💵 $119.8k - $155.7k / year

⏰ Full Time

🟠 Senior

✅ Product Manager

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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FINBOA

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2016

☁️ SaaS

🏦 Banking

💳 Fintech

SaaS • Banking • Fintech

FINBOA is a SaaS provider of compliance-first dispute management and back-office automation for community and regional banks and credit unions. The company offers automated solutions for Reg E dispute tracking, payment disputes, treasury onboarding, exception management, and digital process automation that integrate with digital banking systems to reduce processing time, write-offs, and compliance risk while enabling touchless or policy-driven decisioning.

📋 Description

• Own and maintain the strategic roadmap for FINBOA’s Payment Disputes portfolio • Translate customer, regulatory, and business needs into BRDs, FRDs, epics, user stories, and clear acceptance criteria • Manage and prioritize the product backlog in partnership with Engineering • Conduct customer, prospect, and internal stakeholder discovery to identify unmet needs and market opportunities • Monitor developments affecting card disputes and chargebacks, including Regulation E and Regulation Z, and translate them into product requirements • Define and track product adoption, utilization, retention, and customer satisfaction metrics • Lead customer advisory sessions, beta programs, and structured product-feedback initiatives • Partner with Product Marketing on positioning, pricing input, messaging, and launch planning • Work with Client Experience and Support to address recurring customer issues through product improvements • Develop business cases for new products and major enhancements • Support strategic sales opportunities, demonstrations, and RFP responses • Validate delivered functionality and support acceptance testing and release readiness • Deliver a clear, customer-informed roadmap that strengthens the Payment Disputes portfolio and produces measurable business results

🎯 Requirements

• Eight or more years of product management experience in SaaS, fintech, banking technology, payments, fraud, or a related industry • Demonstrated success owning strategic product roadmaps and leading initiatives from concept through launch • Strong experience developing business requirements, user stories, and acceptance criteria • Solid understanding of Agile methodologies and the software development lifecycle • Strong analytical, communication, and stakeholder-management skills • Ability to influence both technical and non-technical partners • Experience using Jira, Azure DevOps, or Confluence • Experience with disputes, chargebacks, fraud, card operations, Regulation E, Regulation Z, or financial operations workflows is strongly preferred • Experience supporting banks, credit unions, community financial institutions, or fintech providers is preferred • Experience with workflow automation or product commercialization is a plus • Must reside in Alabama, Arkansas, Arizona, Florida, Georgia, Illinois, Massachusetts, North Carolina, New York, Pennsylvania, South Carolina, or Texas • Typical business hours, Monday through Friday

🏖️ Benefits

• Simple IRA with Matching • Bonus based on performance • Competitive salary • Dental insurance • Health insurance • Opportunity for advancement • Paid time off • Training & development • Vision insurance • Wellness resources • Eligible for quarterly bonus • Medical, dental, and vision coverage • Simple IRA plan with company match • Occasional travel may be required