Industry Product Leader – Field Service

🕒 September 18

🇺🇸 United States – Remote

💵 $0 - $210k / year

⏰ Full Time

🟠 Senior

✅ Product Manager

👻 Ghost score 3%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

ECI Software Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏭 Manufacturing

🏗️ Construction

📦 Logistics

💰 $21M Series C on 2002-02

Manufacturing • Construction • Logistics

ECI Software Solutions is a provider of industry-specific ERP and business management software that helps manufacturers, distributors, building supply dealers, and office-technology businesses run and scale their operations. The company delivers cloud and AI-enabled SaaS platforms—including ERP, B2B eCommerce, CRM, business intelligence, and content/fulfillment tools—aimed at optimizing inventory, accounting, order management, service workflows, and analytics. ECI emphasizes configurable, vertical-focused solutions (e. g. , Ridder iQ, Horizon, Spruce, e-automate, EvolutionX, Cognytics) and enterprise-grade cloud services for small and mid-sized B2B customers worldwide.

📋 Description

• Define industry strategy and commercialization priorities for ECI's Field Service vertical. • Convert industry complexity into value pools, sequencing, and measurable growth plans using voice-of-customer input and validated pain points. • Define the industry's AI strategy, including workflow sequencing, data and trust posture, ROI evidence, governance, and customer-facing AI claims. • Own the integrated industry roadmap and investment priorities across the major industry. • Set sequencing and governance standards for AI, automation, and analytics use cases with value-stream PMs, design, engineering, and data leaders. • Monitor roadmap throughput, release adoption, strategic goal attainment, and resolution of prioritized customer pain points. • Set pricing, packaging, positioning, and commercial-play strategy with Product Marketing, driving margin and mix decisions. • Lead customer councils, executive discovery, and market feedback loops. • Run regular business reviews tracking P&L health, margin and mix, and portfolio performance. • Act as executive integrator across product, go-to-market, delivery, and customer success. • Own industry P&L health and commercial outcomes. • Direct discovery, prioritization, experimentation, and instrumentation. • Guide definition of events, APIs, data models, prompts, evaluations, and guardrails. • Hire, develop, manage, and coach PM Builders; set goals, conduct performance reviews, and build succession plans. • Create formal networks across product, GTM, delivery, and customer success.

🎯 Requirements

• Typically 12+ years in product, industry solutions, general management, or portfolio leadership in software or SaaS, with a Bachelor's; or 8 years with a Master's; or equivalent. • Multiple cycles of owning industry strategy and P&L outcomes, with demonstrated executive presence and customer-facing credibility. • Broad, authoritative expertise across a major industry and its adjacencies; recognized internally as a go-to voice on the vertical. • Demonstrated people-management experience at scale — managing a team of PM Builders goal-setting, performance management, and succession planning. • A track record resolving significant and unique industry issues requiring evaluation of intangibles, such as market timing, regulatory shifts, and AI disruption. • Experience setting pricing, packaging, and commercial-play strategy with PMM, and driving margin and mix decisions. • Experience operating as a peer to GTM and delivery directors. • Experience coordinating the work of more junior Industry PMs as a Team Lead prior to formal people management. • Hands-on field service industry experience, including service contract and meter-based billing models, dispatch and technician workflows, parts and inventory management, and service-business economics. • Established credibility with field service customers, dealers, and industry communities. • Proven track record translating service-organization pain points into product and P&L outcomes.

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume