Payment Coordinator II – Loan

Job not on LinkedIn

🕒 3 days ago

🇺🇸 United States – Remote

💵 $20 - $29 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Moneytree

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1983

💸 Finance

👥 B2C

Finance • B2C

Moneytree is a U. S. -based consumer financial services company that provides short-term consumer loans (including payday, installment, signature and title loans), check-cashing, prepaid debit cards, money orders and wire transfer services through brick-and-mortar branches in several western states. The company positions itself as a convenient, fast provider of cash and other basic financial services for customers who need immediate funds or who may have limited access to traditional banking. Moneytree operates branches and an online presence, emphasizes customer service and community, and offers products and services that vary by state.

📋 Description

• Provide personalized, friendly service to meet customers’ financial needs • Initiate and respond to customer contacts to collect outstanding debts • Maintain the highest level of customer service during every transaction • Complete calls and tasks efficiently and accurately • Actively listen and engage customers to gather information and build rapport • Clearly and accurately communicate payment options • Analyze information to negotiate appropriate payment arrangements acceptable to the customer and Moneytree • Document accounts promptly with information gathered and actions taken • Follow Moneytree guidelines, applicable federal and state regulations, and directed scripts • Escalate calls as needed • Maintain discretion and confidentiality • Support coworkers by sharing professional knowledge and answering questions • Foster teamwork and set a professional example • Perform other assigned duties

🎯 Requirements

• Previous collection experience • Intermediate to advanced keyboarding skills • Ability to learn proprietary software systems • Excellent listening and communication skills • Ability to gather and analyze information and develop solutions to problems • Strong attention to detail • Strong organizational and time management skills • Ability to meet performance standards, including average number of calls, handling time, wrap-up time, and promises to pay obtained • Ability to maintain a constructive and composed focus in all situations • Willingness to learn and adapt to new responsibilities • Ability to develop and maintain good working relationships and promote teamwork • Adequate workspace at home and reliable internet access pursuant to Moneytree’s Work-From-Home Policy • Fluency in English

🏖️ Benefits

• Career development and promotion opportunities • Paid holidays, vacation, and sick time • Low-cost medical, dental, and vision insurance • Tuition Reimbursement Program • 401(k) and Retirement Profit-Sharing Plan • Volunteer Time Benefit • Higher pay for bilingual English/Spanish speakers

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