Director of Clinical Operations – MSP

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🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $135.7k - $169.1k / year

⏰ Full Time

🔴 Lead

👨‍⚕️ Medical Director

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Monogram Health

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1001 - 5000 employees

Founded 2019

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🛡️ Insurance

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Consulting • Insurance • Logistics

Monogram Health is a leading multispecialty provider that delivers in-home, evidence-based care and benefit management for patients with complex, multiple chronic conditions, with a strong focus on chronic kidney disease and related metabolic, cardiovascular, pulmonary, and behavioral health needs. The company coordinates multispecialty clinical teams (nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care), provides 24/7 home-based support including home dialysis and medication management, and partners with payers and physician groups to improve outcomes, reduce hospitalizations, and lower costs.

📋 Description

• Plan, manage, and improve assigned specialty workflows • Own daily operations, monitor utilization, close capacity gaps, and adjust schedules to meet visit and productivity targets • Serve as the primary operational point of contact for assigned clinical teams • Manage day-to-day team support needs and maintain program and clinician-level operational integrity • Ensure accurate and up-to-date records across relevant systems and workflows • Monitor program-level and clinician-level performance metrics • Identify trends and risks, conduct root-cause analysis, and escalate to leadership with recommended actions • Support interviewing, onboarding, and training clinical staff • Maintain onboarding documentation and ensure new team members are set up for operational success • Own program knowledge resources, including best practices, playbooks, job aids, and SOPs • Communicate required actions and support migration to scalable platforms • Translate leadership priorities into workplans with clear tasks, timelines, and owners • Manage dependencies and follow up to keep deliverables on track • Contribute specialty-level insights to organizational strategic initiatives • Partner across IT, Reporting and Analytics, clinical operations, and other teams to execute programs • Build and maintain Salesforce and PowerBI dashboards and reports • Update clinician tools as requirements change • Create executive-ready materials for program updates and leadership reporting • Identify and close gaps in program documentation, reporting, and workflow coverage • Leverage AI tools such as Claude to enhance productivity, automate repeatable tasks, and improve documentation quality and turnaround • Serve as day-to-day operational lead for one or more specialty care programs • Lead non-clinical specialty team operations and partner with the MSP Chief and VP of Polychronic Care • Report to the VP of Polychronic Care with dotted-line supervision from the MSP Chief • Supervise APPs, RNs, chaplains, and PSS staff

🎯 Requirements

• Bachelor's degree required; advanced degree (MBA, MPH, MHA) preferred • Minimum of five (5) years of relevant experience in healthcare operations, clinical program management, or healthcare consulting • Ability to manage complex, multi-workstream programs end-to-end, including planning, cross-functional accountability, and escalation management • Advanced project management experience with multiple concurrent workflows and a high degree of independence • Demonstrated experience leveraging AI tools (e.g., Claude) • Ability to translate program goals into structured workplans with clear tasks, timelines, and expectations • Ability to communicate effectively with RNs, APPs, physicians, and senior leaders • Experience leading, coaching, and developing clinical and non-clinical teams, including performance management and change management • Ability to thrive in a fast-paced, ambiguous environment with competing priorities and tight timelines • Experience in palliative care, hospice, or complex chronic condition management preferred • Experience in a high-growth healthcare environment strongly preferred • Proficiency in Salesforce strongly preferred • Familiarity with Athena strongly preferred • Experience with PowerBI and Excel strongly preferred

🏖️ Benefits

• Medical, dental, and vision insurance • Employee assistance program • Employer-paid and voluntary life insurance • Disability insurance • Health and flexible spending accounts • 401k with employer match • Financial wellness resources • 20 PTO days • 7 paid holidays • 1 floating day • Paid parental leave • Work life assistance resources • Physical wellness perks • Mental health support • Employee referral program • BenefitHub employee discounts • Bonus opportunities

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