Operational Support Associate

🔥 12 hours ago

🌵 Arizona, Florida, +7 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🦀 Maryland – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote

💵 $26 / hour

⏱ Part Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Montage Marketing Group

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2015

🤝 B2B

📣 Marketing

🏛️ Government

B2B • Marketing • Government

Montage Marketing Group is an agency rooted in relationships that creates connections aimed at inspiring audiences to feel and take action. They specialize in engagement strategy, communications and outreach, as well as immersive experiences and events, focusing on authentic connections with target audiences. Their work has proven effective especially in collaboration with government agencies, emphasizing meaningful change through strategic communication and outreach.

📋 Description

• Serve as the first-line support for public grant application and review process inquiries • Evaluate and resolve customer inquiries professionally, respectfully, and empathetically • Record and track interactions and resolutions in ServiceNow • Identify and escalate tickets requiring specialized support to Leads or internal IT team members • Follow processing standard operating procedures • Provide appropriate canned responses and follow escalation workflows • Resolve tickets promptly while meeting program SLAs • Communicate ticket-volume challenges to Leads and Managers • Build knowledge of grant programs, application processes, portals, and policies • Suggest improvements to knowledge-base resources and operational workflows • Coordinate with Leads, Managers, and client teams to resolve systemic issues • Support weekly reports on inquiry topics, types, and response timeliness

🎯 Requirements

• 1–3 years of experience in a virtual customer or client support environment • Experience utilizing ticketing systems such as ServiceNow, Zendesk, or similar • Excellent written communication skills • Ability to obtain Public Trust with a federal government agency • Federal, state, or local government contracting experience (preferred) • Previous experience supporting higher education, educational grants, science, or technology-related fields (preferred)

🏖️ Benefits

• Part-time remote work