CXOne Platform Engineer

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MorganFranklin Consulting

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2003

🤝 B2B

📋 Compliance

🔒 Cybersecurity

💰 Venture Round on 2014-06

B2B • Compliance • Cybersecurity

MorganFranklin Consulting is a business consulting firm that addresses complex transformational challenges across various business aspects. The firm offers a wide range of services including accounting advisory, financial reporting, audit readiness, valuation, risk and regulatory compliance, and internal audit services. They also provide government contracting advisory, technology enablement, data analytics, ERP and CRM implementations, and managed IT services. Additionally, MorganFranklin Consulting specializes in transaction services, IPO readiness, M&A lifecycle management, finance transformation, and supply chain strategy. They offer cybersecurity solutions to protect systems against potential threats and assist companies with program and project management, business process reengineering, and organizational change management. With a focus on empowering organizations, the firm helps businesses harness technology to drive innovation and achieve strategic goals.

📋 Description

• Involved in all aspects of Cloud technology for the Contact Center including but not limited to: design and development of products, features, unit testing, code reviews and resolving bugs that are discovered in the QA process. • Work in both test and development production environments and be responsible for creating and implementing change control tickets. • Design, implement, and maintain a modern, cloud native application and platform. • Improve and uphold technical standards for development and operations. This includes coding standards and department best practices. • Pilot new technologies and adopt emerging ideas from the industry. • Design, and implement scalable NICE CXone solutions including ACD, IVR, Auto Dialer, OMNI Channel, CXOne Studio, Interaction Analytics, WFM, CRM Integrations, Live Vox dialer, Medallia surveys and Auto Attendant. • Hands on experience with developing custom scripts and integrations using NICE CXone Studio. • Build, test, and troubleshoot API-based integrations and web services. • Program using languages such as C#, C++, Java, JavaScript, and Python to enhance NICE CXone solutions. • Conduct Unit/system testing and validation to ensure performance, scalability, and reliability. • Lead discovery sessions with internal and external stakeholders, translating business needs into technical solutions. • Present technical solutions, value propositions, and demo experiences to executive stakeholders.

🎯 Requirements

• 5+ years of experience with Nice CXOne omnichannel platform, designing, building, and optimizing cloud-based Contact Center as a Service (CCaaS) solution. • Education and Experience commensurate with a 2-year degree • API & Integration Experience: Ability to consume and develop APIs to connect the contact center with backend systems. • Knowledge of contact center KPIs, workforce optimization, AI/IVR integrations, and quality management tools. • Experience in business analysis and process optimization within contact center environments. • Hands-on experience implementing NICE CXone tools, reports, dashboards, training, and call/chat workflows. • Strong ability to translate business requirements into technical features.

🏖️ Benefits

• Competitive salary with full benefits (medical, dental, vision, 401k, flex time off, and more.) • Occasional after-hours, weekend, and holiday work may be required in this role.