Global Account Manager

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🕒 July 3, 2025

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Morrison Express

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1972

🚗 Transport

🤝 B2B

Transport • B2B • Logistics

Morrison Express is a global logistics service provider specializing in comprehensive supply chain solutions. With over 50 years of experience, the company offers a wide range of services including air, ocean, rail, and road freight, as well as contract logistics and customs brokerage. Morrison Express caters to various industries such as high-tech, automotive, consumer and retail, healthcare and life sciences, chemical, industrial, and energy. Their global network enables them to streamline supply chains and deliver tailored solutions that meet the unique needs of different sectors. Emphasizing sustainability, Morrison Express seeks to provide exceptional service with a customer-focused approach.

📋 Description

• Infiltrate assigned client(s) by building a close professional relationship with all decision makers in terms of transportation and Logistics. • Work closely with local operations team, Key Account Managers and Regional Account Manager (RAM) to ensure all service expectations are being met. • Understand client’s problems and challenges, while looking for opportunities to design, offer, sell and implement competitive logistics and supply chain solutions related but not limited to: air freight, ocean freight, domestic trucking, customs brokerage, project management, rigging, and assembly. • Provide prompt and compelling service proposals to address client’s requirements, earn trust from client and reduce/eliminate client’s willingness to look for quotations from competitors or to launch RFQ processes. • Develop account-specific growth strategy and metrics to track success. • Develop relationships with current and new prospective suppliers to ensure service proposals are competitive for the client and profitable for MEC. • Ensure that reputable suppliers in place for handling day to day cross border and trucking needs. • Become knowledgeable on MEC’s capabilities and success stories within the client’s industry of focus. • Develop new customer relationships with companies within the industry of focus and geographically related to the district/area where employee is located. • Drive contract management process and be responsible for accurately and timely quotations for assigned customers using general tariffs provided by product leaders and based on knowledge of customer buying triggers and/or target/market rates. • Must work closely with Director of Account Management, Sales heads, and Ops to ensure that all pricing is aligned as needed. • Responsible to develop, maintain, train, certify, and re-certify all full time, part time, and 3rd party payroll employees who handle assigned customers on CSOPs (Customer Specific Operating Procedures). • Define and implement client specific SOP’s and ensure that they are being adhered to throughout the MEC Organization at regional and local levels. • Responsible for ensuring that all customer requested milestones and metrics are being met to exceed client expectations. • Work closely with origin or destination stations to identify and solve any root cause issues that may be leading to service failures. • Organize and lead local Customer Business Reviews. • Other duties as assigned my management.

🎯 Requirements

• Customer oriented person, with operational experience in freight forwarding and logistics • Experience penetrating existing clients • Strong Freight Forwarding Operational Background • Understanding and ability to present and sell supply chain solutions • Capable of generating new sales leads and customer relationships • Past account management experience a plus. • Minimum 10 years of freight forwarding experience required – preferably within Air Import Operations • Associate or bachelor’s degree (Business, Management, Engineering, Transportation, or associate field), or 8-10 years related experience and/or training, or equivalent of education and experience.