Customer Success Consultant

🔥 0 minutes ago

☕ Washington – Remote

☕ Washington – Remote

💵 $81.5k - $122.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Mosaic Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

👥 B2C

Healthcare • B2C

Mosaic Health is a national care delivery platform focused on expanding access to comprehensive primary care for consumers covered by Commercial, Individual Exchange, Medicare, and Medicaid health plans. It brings together multiple operating units and brands (including CareMore Health, Millennium Physician Group/MPG, Castlight Health, Vera Whole Health, and apree health) to deliver coordinated primary care services and related care-management capabilities across payer types. Mosaic Health’s corporate site and leadership roster reflect a centralized platform structure with executive leadership overseeing business units and strategic partnerships.

📋 Description

• Serve as the primary point of contact for a portfolio of clients, building strong, trusted relationships • Lead Annual Business Reviews (ABRs) and strategic discussions with senior stakeholders in HR, Benefits, and Finance • Understand client goals, including cost management, employee experience, and benefits strategy, and align solutions accordingly • Translate data into insights and actionable recommendations • Drive adoption of behavioral health, chronic condition management, and care navigation programs • Partner with clients to improve engagement, care utilization, and total cost of care (TCOC) • Guide clients through program design, configuration, and optimization • Provide expertise on benefits administration, practice management workflows, and union-related considerations • Identify and address performance gaps and bring forward proactive solutions • Partner with Product, Implementation, and Sales teams to advocate for client needs • Support renewals and expansion opportunities by articulating value and impact • Contribute to best practices and scalable strategies across Customer Success

🎯 Requirements

• 5+ years in Customer Success, Account Management, or Consulting • Experience working in or with practice management (health systems, clinics, or provider operations) • Experience working with labor unions or unionized populations • Strong understanding of healthcare benefits and/or digital health solutions • Strong understanding of employer-sponsored healthcare models • Experience supporting large, complex clients (enterprise or multi-stakeholder environments) preferred • Background working with benefits leaders, HR teams, or health plans preferred • Familiarity with collective bargaining environments and union dynamics preferred • Based in or near the Seattle area preferred