Junior Customer Success Manager

🔥 1 minute ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Motion (Creative Analytics)

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SaaS • Advertising • B2B

Motion (Creative Analytics) is a company that specializes in enhancing the efficiency and effectiveness of creative strategy through data-driven insights and reporting. Their platform is designed for a range of users including management, creative strategists, media buyers, designers, and creatives. Motion offers tools to visualize creative performance, identify key drivers, and share actionable insights, aiming to generate more revenue from paid social ads. The company recently raised $30M in a Series B funding round to accelerate their product development, and they host events such as the Creative Strategy Summit to engage with and educate creative professionals. Motion focuses on providing user-friendly visual reports, automating data analysis, and facilitating better collaboration within creative teams.

📋 Description

• Teach new customers how to use the Runneth AI agent through group sessions, one-on-one calls, and asynchronous walkthroughs • Monitor customer signals indicating inactivity, usage limits, or difficulties and proactively reach out • Re-engage inactive customers and resolve issues to restore product usage • Respond to customers quickly and clearly via Slack, email, and short screen-share calls • Record every customer conversation in HubSpot • Become fluent in Motion and Runneth and explain the products to customers • Support 100–150 small and mid-sized brands and agencies • Work with a senior CSM and grow toward a full CSM role

🎯 Requirements

• 2+ years in high-volume hospitality or personal training • Experience as a server, bartender, host, front desk worker, shift lead, hotel manager, personal trainer, or coach • Experience handling a big section, busy floor, or full client roster • Self-directed movement toward technology, such as taking a course, building a website, managing social media, setting up booking or POS systems, starting a side business, or using AI tools • Experience building something from nothing, such as a menu, system, event, side hustle, or process • High agency and ability to identify and solve problems independently • Ability to explain things clearly in writing and verbally • Genuine care for customers • Exceptional organization • Bonus: exposure to marketing, ecommerce, or a DTC brand • Bonus: experience with Shopify, Meta ads, or a CRM • Comfort with extensive written communication • Willingness to continually learn and adapt to changing products • Ability to use AI as a daily working habit • Must be based in Canada or the United States

🏖️ Benefits

• Equity for all employees • Health benefits from day one • Monthly health & lifestyle stipend • 20 days PTO • $1,500 work-from-home stipend • Remote-first, hybrid optional work arrangement • Annual team offsite • Summer company retreat • AI-powered virtual office via Roam

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