Senior Collections Analyst

Job not on LinkedIn

🔥 7 minutes ago

🇺🇸 United States – Remote

💵 $88k - $121k / year

⏰ Full Time

🟠 Senior

📞 Collections

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Motive

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

🏗️ Construction

🍽️ Food & Beverage

Logistics • Construction • Food & Beverage

Motive is a company that provides an integrated operations platform designed to enhance the safety, productivity, and profitability of fleet management and operations. Utilizing cutting-edge AI technology, Motive offers solutions such as driver safety monitoring, fleet management, equipment monitoring, and spend management. These services provide unparalleled visibility into vehicles and equipment, automate workflows, reduce costs, and improve efficiency for industries like construction, oil & gas, public sector, food & beverage, and logistics. Motive is recognized as a leader in fleet management and empowers companies to maximize their operational potential with innovative solutions.

📋 Description

• Own end-to-end collections strategy and execution for a portfolio of large U.S. Enterprise and Strategic customers • Prioritize collection actions based on amount, aging, payment behavior, dispute status, and risk • Build and maintain customer-specific collection plans, stakeholder maps, payment timelines, and escalation paths • Serve as a trusted collections contact for customer finance and accounts-payable stakeholders • Secure, document, and monitor promises to pay; follow up on missed commitments and escalate material risks • Partner with Account Management, Customer Success, Billing, Revenue Accounting, and Order Management to resolve invoice, contract, purchase-order, service, and payment-blocking issues • Maintain account notes, invoice status, dispute reasons, payment commitments, and collection forecasts • Provide cash, aging, and at-risk-account updates and explain forecast changes and material variances • Identify and escalate credit, delinquency, and bad-debt risks; contribute to reserve, write-off, and close discussions • Lead or contribute to reviews of high-risk and strategically important accounts • Identify process, policy, reporting, and system issues; recommend and help implement scalable fixes and automation • Coordinate with the global collections team on account handoffs, coverage, and escalation criteria • Report directly to the Senior Manager, Collections • Work as a senior individual contributor with no direct reports

🎯 Requirements

• 5+ years of experience in Collections, Accounts Receivable, or Finance Operations • Deep experience designing and scaling collections processes, including automation, dunning strategy, and high-volume, low-touch recovery models • Experience using automation and AI to improve workflow design, prioritization, and collections outcomes • Experience managing portfolio health, account health, invoice status, collections forecasting, and timely cash application • Experience with international collections across markets such as Canada and the UK/EU • Strong analytical skills and sound business judgment • Ability to use data to drive decisions and outcomes • Ability to partner across Revenue Accounting, Billing, Order Management, and customer-facing Account teams • Demonstrated success managing Enterprise and Strategic collections in a relationship-sensitive environment • Deep experience with Zuora Billing strongly preferred; experience with other billing or ERP platforms is a plus • Bachelor's degree in Finance, Accounting, Business, or a related field • Must be authorized to receive and access commodities and technologies controlled under U.S. Export Administration Regulations • Employees must be authorized to receive access to Motive products and technology

🏖️ Benefits

• Health, pharmacy, optical, and dental care benefits • Paid time off • Sick time off • Short-term disability coverage • Long-term disability coverage • Life insurance • 401(k) contribution • Potential restricted stock units for certain roles • Some interviews or new-hire training sessions may be held in person at a global office