Associate Customer Support Manager

🔥 16 hours ago

🌵 Arizona, Colorado, +4 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🎰 Nevada – Remote 🌶️ New Mexico – Remote ⛷️ Utah – Remote 🦬 Wyoming – Remote

💵 $60k - $70k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Motorola Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1928

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Motorola Solutions is a company that provides a comprehensive safety and security ecosystem, offering technology solutions to protect people, property, and places. The company specializes in critical communications, video security systems, command center solutions, and managed & support services. Their products include mission-critical P25 radios, professional DMR radios, broadband devices, and video security systems powered by AI analytics. Motorola Solutions serves various industries, including public safety, education, healthcare, law enforcement, and more, with a focus on enhancing operational efficiency and response in critical situations. They are committed to delivering solutions that help their customers stay connected, communicate clearly, and act with certainty in the harshest conditions.

📋 Description

• Manage the Lifecycle Service business for assigned customer contracts and ensure customer satisfaction • Serve as the customer’s single point of contact for customer management, service delivery, and SLA compliance • Discuss customer concerns and drive corrective actions to closure • Manage service scope, customer obligations, subcontractor deliverables, vendors, billing issues, and contract changes • Ensure timely contract reporting and maintain current operational documentation • Manage product quality issues and engage in case management to ensure proper service delivery • Coordinate contract loading, renewals, change orders, and booking packages with Service Contract and Software Operations • Support transition from project implementation to warranty support and service delivery • Document customer support expectations and processes and propose additional services as needed • Create and update Customer Support Plans and Statements of Work • Execute contract documents and obtain customer purchase orders • Manage service contract renewals, inventory updates, SOW/CSP updates, vendor pricing changes, and installation agreements • Coordinate variation and change request responses and implementation • Work with customers on up-sell and cross-sell opportunities • Participate in revenue and margin forecasting • Achieve contract renewal and services growth goals

🎯 Requirements

• Bachelor's degree OR 2+ years of experience in customer service, customer support, sales support, account management, Motorola services, IT, project management, military experience, or public safety experience • Experience with Salesforce • Basic financial acumen • Computer skills, including MS Office suite • Customer Satisfaction mindset • Strong oral and written communication skills • Ability to communicate with customer IT personnel regarding WLAN and wired infrastructures • Understanding of Oracle / Services Lifecycle tool and Excel preferred • Strong working knowledge of Customer Call Center and Network Operations Center offerings and procedures preferred • Must be able to obtain background clearance as required by government customers • Must reside in Arizona, Colorado, New Mexico, Nevada, Wyoming, or Utah; preference given to Arizona and Colorado • Legal authorization to work indefinitely in the U.S.; employer work permit sponsorship unavailable • Requires 25% travel around Arizona and/or Colorado for training purposes

🏖️ Benefits

• Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K with Company Match • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave • Referral Payment Plan • No relocation required