Customer Support Manager

🕒 May 22

🐊 Florida, Illinois, +1 more states – Remote

🐊 Florida – Remote 🌽 Illinois – Remote 🤠 Texas – Remote

💵 $85k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 45%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Motorola Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1928

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Motorola Solutions is a company that provides a comprehensive safety and security ecosystem, offering technology solutions to protect people, property, and places. The company specializes in critical communications, video security systems, command center solutions, and managed & support services. Their products include mission-critical P25 radios, professional DMR radios, broadband devices, and video security systems powered by AI analytics. Motorola Solutions serves various industries, including public safety, education, healthcare, law enforcement, and more, with a focus on enhancing operational efficiency and response in critical situations. They are committed to delivering solutions that help their customers stay connected, communicate clearly, and act with certainty in the harshest conditions.

📋 Description

• Drive overall operational success by managing relationships among customers, Motorola, and subcontractors • Serve as the single point of contact for customer management and ensure seamless service delivery and SLA compliance • Transition Silent Sentinel systems from project implementation to warranty support and ongoing service operations • Manage service contract scope and customer obligations and deliverables • Develop, document, and maintain tailored Customer Support Plans with customers and field engineering teams • Oversee third-party vendors and subcontractors to ensure field deliverables and maintenance work meet requirements • Lead service contract renewals, including hardware inventory updates, SOW modifications, and third-party pricing changes • Address network or product quality concerns, drive corrective actions to closure, and implement service-quality improvements • Drive services growth through up-sell and cross-sell opportunities

🎯 Requirements

• 3+ years of technical customer service or support experience, preferably managing video surveillance, defense, or physical security accounts • Solid understanding of Motorola Solutions' Fixed Video portfolio • Fundamental financial acumen to manage contract renewals, third-party vendor pricing, and service revenue forecasting • Working knowledge of Network Operations Center (NOC) and Customer Call Center procedures • Exceptional verbal and written communication skills • Proficiency in Oracle, Services Lifecycle management platforms, Microsoft Office Suite, Google Workspace, and similar enterprise tools • Must be able to travel between 25% to 50% as required • Compliance with Motorola policies, standards, and code of conduct • Successful completion of necessary background checks for customer site access • Successful completion of a stringent fingerprint background check under the US Department of Justice CJIS Security Policy • High School diploma, Associates, or Bachelor's degree in Business, Communication, Management, Technology, or 3+ years of Customer Service Management experience required • Must be able to obtain a background clearance as required by government customers • Legal authorization to work in the U.S. indefinitely required • Employer work permit sponsorship is not available

🏖️ Benefits

• Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K with Company Match • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave • Referral Payment Plan • No relocation required