Technical Customer Support

🔥 0 minutes ago

🌽 Illinois, New Jersey, +3 more states – Remote

🌽 Illinois – Remote 🏖️ New Jersey – Remote ❄️ Minnesota – Remote 🎸 Tennessee – Remote ⚔️ Virginia – Remote

💵 $110k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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This company has sponsored H1B visas in the past.

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Motorola Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1928

🔐 Security

📡 Telecommunications

🏢 Enterprise

Security • Telecommunications • Enterprise

Motorola Solutions is a company that provides a comprehensive safety and security ecosystem, offering technology solutions to protect people, property, and places. The company specializes in critical communications, video security systems, command center solutions, and managed & support services. Their products include mission-critical P25 radios, professional DMR radios, broadband devices, and video security systems powered by AI analytics. Motorola Solutions serves various industries, including public safety, education, healthcare, law enforcement, and more, with a focus on enhancing operational efficiency and response in critical situations. They are committed to delivering solutions that help their customers stay connected, communicate clearly, and act with certainty in the harshest conditions.

📋 Description

• Resolve software problems by identifying the root cause of reported public safety application incidents • Gather precise application data to assist Engineering teams with code fixes and defect classification • Implement configuration workflows that help to ensure customer technical configurations align with their operational goals • Work dynamically across Support, Product Management, Engineering, and Customer Success groups • Analyze customer relationships across internal departments to deliver a collaborative approach to application maintenance • Participate in an on-call rotational schedule to provide support for mission-critical software systems during off-hours

🎯 Requirements

• Bachelor's Degree • 3+ years of technical customer support experience • Must be able to obtain background clearance as required by government customer • Legal authorization to work in the U.S. indefinitely is required.

🏖️ Benefits

• Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K with Company Match • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave and more!