Technical Success Advocate

Job not on LinkedIn

🔥 12 hours ago

🌵 Arizona, Colorado, +5 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌲 North Carolina – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote

💵 $75k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Motorola Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1928

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Motorola Solutions is a company that provides a comprehensive safety and security ecosystem, offering technology solutions to protect people, property, and places. The company specializes in critical communications, video security systems, command center solutions, and managed & support services. Their products include mission-critical P25 radios, professional DMR radios, broadband devices, and video security systems powered by AI analytics. Motorola Solutions serves various industries, including public safety, education, healthcare, law enforcement, and more, with a focus on enhancing operational efficiency and response in critical situations. They are committed to delivering solutions that help their customers stay connected, communicate clearly, and act with certainty in the harshest conditions.

📋 Description

• Lead discovery sessions to map agency operational processes against Motorola Solutions’ cloud portfolio • Evaluate current agency workflows and user readiness • Translate operational needs into system configuration strategies • Mentor agency-designated system administrators on system settings, user permissions, and workflow setups • Translate backend dependencies, platform settings, and integration capabilities into workflow-aligned concepts • Guide agencies in configuring and tailoring software for public safety operations • Ensure business logic, data inputs, and system rules are configured accurately before end-user rollout • Partner with Provisioning, Engineering, Support, Customer Success, and Sales to resolve technical and workflow roadblocks • Provide technical clarity to support long-term platform health and customer success

🎯 Requirements

• High School diploma • Bachelor's Degree is preferred in a relevant field such as Public Safety, Information Technology, Business, or Communications • 3+ years of experience in Public Safety, Business Analysis, Field Service, CAD (Computer Aided Dispatch), Records Management Systems (RMS), and/or Jail Applications • Prior experience with Motorola Solutions products, particularly the CommandCentral suite • General understanding of networking, PC environments, and Operating Systems for software configuration and troubleshooting • Knowledge of cloud computing and software preferred • Ability to build strong relationships with internal teams and external customer stakeholders • Deep knowledge of the strategic, tactical, and operational needs of Public Safety Agencies • Proven ability to evaluate complex business processes and solve configuration roadblocks • Ability to present findings to agency leadership • Must be able to travel 25% of the time throughout the U.S. • Ability to work in high-security areas governed by the US Department of Justice’s CJIS Security Policy • Must successfully pass a stringent fingerprint background check • Legal authorization to work in the U.S. indefinitely is required • Employer work permit sponsorship is not available

🏖️ Benefits

• Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K with Company Match • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave • Travel throughout the U.S. to engage directly with customers on-site