Technical Training Specialist

🕒 May 8

🐊 Florida, Illinois, +3 more states – Remote

🐊 Florida – Remote 🌽 Illinois – Remote 🌲 North Carolina – Remote 🔔 Pennsylvania – Remote ⚔️ Virginia – Remote

💵 $90k - $105k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📚 Learning and Development

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Motorola Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1928

🔐 Security

📡 Telecommunications

🏢 Enterprise

Security • Telecommunications • Enterprise

Motorola Solutions is a company that provides a comprehensive safety and security ecosystem, offering technology solutions to protect people, property, and places. The company specializes in critical communications, video security systems, command center solutions, and managed & support services. Their products include mission-critical P25 radios, professional DMR radios, broadband devices, and video security systems powered by AI analytics. Motorola Solutions serves various industries, including public safety, education, healthcare, law enforcement, and more, with a focus on enhancing operational efficiency and response in critical situations. They are committed to delivering solutions that help their customers stay connected, communicate clearly, and act with certainty in the harshest conditions.

📋 Description

• Delivering North America (NA) technical training classes for customers, partners, and employees • Provide detailed technical, administration, and end user instruction on the ASTRO25 Infrastructure, Subscriber Radios, and the Motorola Solutions Ecosystem • Provide training recommendations with the Training Consultants during customer planning meetings • Work closely with NA Training Consultants, Account Managers, Customer Service Managers, and Project Managers to provide comprehensive training delivery • Ensure training delivery is provided to the customer so that they are equipped to use, operate, and maintain their Motorola Solutions products and solutions in the most effective and efficient way • Drive customer satisfaction and strong customer relationships • Perform training delivery, development, administration, planning, and execution of training events, including testing and maintaining a lab environment

🎯 Requirements

• High School diploma or equivalent • 3+ years of technical experience with ASTRO/P25 communication systems • Strong knowledge of P25 Systems Integration • 5+ years of practical technical experience • 3+ years of technical training experience • Working knowledge of networking, PCs, and Operating Systems • Willing to travel approximately 50% • Self motivated in both team and solo environments • Excellent written and oral communication skills • Committed to accuracy and high standards • Adept at building strong relationships internally and externally • Ability to scope effort and coordinate work to meet internal, external, and project timelines • Customer Service focused • Practical and verifiable technical experience with Dispatch Console Sites, RF Sites, Key Management Facility & Encryption in P25 Public Safety Communications Systems • Ability to act independently to uncover and resolve problems • Understanding of how elements form a solution • Research and operate cross-functionally to learn new ideas for innovation • Keep current with developments in the field of technology & training and consider/recommend their application to key initiatives • Consult with management and peers • Associates degree in Adult Education Networking, or similar is preferred • Working knowledge of voice communications systems, with a focus on VoIP Dispatch Console, LMR and PBX technology • Working knowledge and experience with P25 Communications Systems and subscribers • Training Certification or Training Development Experience • System Management experience in IP Based Dispatch Consoles • Working knowledge of Visio, MS Office, and Google Suite

🏖️ Benefits

• Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K with Company Match • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave • and more!