Community Manager

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mpathic

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

🏥 Healthcare

💼 Consulting

🍽️ Food & Beverage

Healthcare • Consulting • Food & Beverage

mpathic is an AI-driven safety and analytics company that offers SaaS products and APIs to record, transcribe, analyze, and improve human–AI and human–human interactions in clinical, life‑science, and enterprise settings. Their offerings include speech-to-text transcription, PII redaction, behavior and checklist analytics, human-curated benchmarking datasets, red‑teaming expertise, and an Observing Agent API to add domain-informed guardrails for healthcare and medical agents. mpathic targets life sciences, clinical research organizations, healthcare providers, insurers, and HR/enterprise teams focused on empathy, safety, bias reduction, and compliance.

📋 Description

• Build and foster an engaged community of contract experts across multiple disciplines. • Develop regular communications to keep experts informed about new opportunities, company updates, and community initiatives. • Create programs that improve contractor engagement, retention, and overall experience. • Build strong relationships with contractors and serve as a trusted point of contact throughout their lifecycle. • Gather feedback from the community and identify opportunities to improve processes, communications, and engagement. • Help cultivate a positive, inclusive, and highly responsive community culture. • Manage day-to-day communications with a large network of contract experts. • Coordinate rapid staffing for new and ongoing projects based on project requirements and availability. • Answer contractor questions regarding onboarding, scheduling, systems, policies, and project logistics. • Monitor contractor responsiveness and follow up to ensure staffing timelines are met. • Coordinate onboarding and offboarding activities for contractors. • Collect contractor hours and review submissions for completeness and accuracy. • Follow up on missing or inaccurate timesheets. • Maintain accurate records supporting payroll and client billing. • Assist with operational reporting and workforce planning. • Help resolve discrepancies related to time tracking, assignments, and project records. • Maintain staffing trackers, workforce planning spreadsheets, and operational dashboards. • Update large operational spreadsheets used to manage expert pools, project staffing, onboarding status, and project metrics. • Perform quality checks to ensure operational data is accurate and complete. • Generate reports that support staffing, operations, and leadership decision-making. • Continuously improve spreadsheet organization, automation, and reporting processes.

🎯 Requirements

• 2+ years of experience in community management, operations, customer success, people operations, or a similar role. • Experience managing communications with large groups or distributed communities. • Strong spreadsheet skills (Google Sheets), including organizing large datasets and maintaining operational trackers. • Excellent written and verbal communication skills. • Exceptional attention to detail and organizational skills. • Ability to prioritize multiple projects while meeting deadlines. • Experience working with contractor populations or contingent workforces is a plus. • Experience with ATS, HRIS, CRM, or project management tools is a plus. • Startup experience is a plus.