Program Manager, Human Data Operations

Job not on LinkedIn

🕒 July 15

🏄 California, Washington – Remote

🏄 California – Remote ☕ Washington – Remote

💵 $120k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

👻 Ghost score 19%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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mpathic

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

🏥 Healthcare

💼 Consulting

🍽️ Food & Beverage

Healthcare • Consulting • Food & Beverage

mpathic is an AI-driven safety and analytics company that offers SaaS products and APIs to record, transcribe, analyze, and improve human–AI and human–human interactions in clinical, life‑science, and enterprise settings. Their offerings include speech-to-text transcription, PII redaction, behavior and checklist analytics, human-curated benchmarking datasets, red‑teaming expertise, and an Observing Agent API to add domain-informed guardrails for healthcare and medical agents. mpathic targets life sciences, clinical research organizations, healthcare providers, insurers, and HR/enterprise teams focused on empathy, safety, bias reduction, and compliance.

📋 Description

• Lead end-to-end execution of complex AI safety, evaluation, human data, and red teaming programs • Own delivery from contract handoff and intake through staffing, execution, quality review, reporting, and customer sign-off • Build and coordinate cross-functional project teams and distributed expert workflows • Establish project plans, staffing models, timelines, communication cadences, and risk mitigation plans • Monitor project performance, utilization, throughput, quality metrics, and budget performance • Manage customer expectations, delivery milestones, status reviews, and customer-facing reporting • Identify expansion opportunities and surface operational improvements to leadership • Define quality standards, controls, annotation processes, and QA systems • Build scalable operational systems that improve project visibility, quality, throughput, and efficiency • Translate customer requirements into executable delivery plans • Align Human Data, QA, Engineering, Product, Research, and Customer Success teams • Report directly to the Co-Founder/Chief Innovation Officer

🎯 Requirements

• 5+ years of program management, project delivery, operations leadership, or related experience • Demonstrated experience managing large-scale human data, annotation, evaluation, trust & safety, research operations, or expert-driven workflows • Experience leading distributed teams of contractors, reviewers, annotators, experts, or QA personnel • Experience managing customer-facing programs with executive stakeholders • Experience operating in startup or high-growth environments • Experience with AI safety, LLM evaluation, red teaming, human-in-the-loop systems, or trust & safety operations • Experience building scalable operational systems and quality management processes • PMP, PgMP, CAPM, Agile, Scrum, Lean, or equivalent project management certification strongly preferred