Senior Program Manager, Disaster Recovery

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🏄 California, Connecticut, +4 more states – Remote

🏄 California – Remote 🦌 Connecticut – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🔔 Pennsylvania – Remote ☕ Washington – Remote

💵 $117k - $171.9k / year

⏰ Full Time

🟠 Senior

📋 Program Manager

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Twilio

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience.Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications.By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.Founded in 2008, Twilio has over 5,000 employees in 26 offices in 17 countries and counting, with headquarters in San Francisco and other offices in Atlanta, Bangalore, Berlin, Bogotá, Denver, Dublin, Paris, Prague, Hong Kong, Irvine, London, Madrid, Munich, Malmö, Mountain View, Redwood City, New York City, São Paulo, Sydney, Melbourne, Singapore, Tallinn, and Tokyo.

📋 Description

• Lead the annual plan development, review, and executive sign-off lifecycle for critical product and non-product systems • Actively integrate disaster recovery vulnerabilities into existing risk frameworks • Author clear program updates and formal responses to audit findings • Partner across the organization to support execution of tests to ensure critical applications fail over predictably • Benchmark and audit actual technical execution against strict Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO) • Convert static continuity playbooks into runnable-style procedures • Review and audit business continuity plans of high-exposure third-party vendors • Verify fallback processing environments and ensure automated remediation workflows are provisioned

🎯 Requirements

• Active Certified Business Continuity Professional (CBCP) designation • Practical familiarity with cloud infrastructure platforms (AWS console operations) • Proven experience leading technical response or recovery workflows during high-severity live outages • Exceptional verbal and written communications skills • Ability to distill highly dense technical single points of failure (SPOFs) into clear, actionable financial and engineering risk metrics

🏖️ Benefits

• Competitive pay • Generous time off • Ample parental and wellness leave • Healthcare • Retirement savings program • Participation in equity plan and corporate bonus plan