Desktop Support Engineer

Job not on LinkedIn

🕒 July 14

🇺🇸 United States – Remote

💵 $40k - $50k / year

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 52%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mpathic

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤝 B2B

🏛️ Government

📡 Telecommunications

B2B • Government • Telecommunications

Mpathic is a contact center company that integrates empathy with technology to assist premium companies and public sector stakeholders in modernizing their customer service operations. With a focus on customer reliability and empathetic communication, Mpathic helps build brand loyalty and credibility through advanced contact center technology. Established in 2020, Mpathic emerged from Virtual Service Operations during the pandemic, offering comprehensive Contact Center as a Service (CCaaS) solutions, including omnichannel stand-alone contact centers and customer support staff augmentation. The company employs a U. S. -based workforce across 42 states, known for achieving high First Call Resolution rates and a strong commitment to client values and principles.

📋 Description

• Perform Microsoft Windows Server administration in an Active Directory environment for multiple organizations • Provide administration and maintenance of end users' computers and associated systems in various LAN/WAN environments • Install operating systems for Windows Servers and desktop systems • Isolate and resolve hardware and software problems involving applications, operating systems, hardware, communications infrastructure, or combinations thereof • Contribute to computer and network security using security-based software products and hardware appliances • Support corporate networking and infrastructure devices, especially end-user devices • Provide second- and third-level contact and problem resolution for customer hardware, software, and application issues • Resolve user-reported technical issues using available resources and documented procedures and policies • Explain computer and software operations to technical and non-technical users • Document, track, and monitor problems in internal RMM and case-tracking systems • Liaise between customers and external support staff to ensure accurate problem interpretation • Maintain communication with customers during problem resolution • Work with third-party IT vendors, providing management and oversight • Perform other duties as assigned

🎯 Requirements

• 3–5 years of IT support experience (or equivalent aptitude) • Empathetic, client-first mindset with strong interpersonal skills • High attention to detail and ability to follow structured processes • Strong troubleshooting skills in Windows OS, Microsoft 365, and standard IT issues • Familiarity with Active Directory, Azure AD, DNS, DHCP, RDS, and PowerShell • Excellent written and verbal communication skills • Demonstrated interest in continuous learning and technical growth • Prior experience in a Windows System Administration or IT Service Desk role preferred • Experience with virtualization (VMware or Hyper-V) and remote PC management preferred • Preferred certifications: CompTIA A+, Network+, Server+, Microsoft 365 Fundamentals, ITF+

🏖️ Benefits

• Fully remote work from home • All equipment provided by customer, including a laptop, monitor, docking station, wireless keyboard, mouse and headset • Competitive pay and benefits • Discretional performance bonuses • Opportunities for growth and skill development • Initial training, typically two weeks, followed by 2–3 weeks of shadowing with the POD