Customer Advisor/Administrative Clerk, Sales

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🕒 April 24

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Mplus Germany

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

🤖 Artificial Intelligence

☁️ SaaS

B2B • Artificial Intelligence • SaaS

Mplus Germany is an AI-powered business process outsourcing and customer experience (CX) technology and consultancy provider that designs and operates multilingual contact center services across voice, chat, email, and text. It combines AI-driven platforms and agent support tools with CX consulting, IT engineering, and continuous development to help enterprises integrate, optimize, and scale customer service operations across industries such as e-commerce, banking, telecom and travel. The company emphasizes European language expertise, hybrid workforce models, strategic international locations, and rapid iterative improvements to boost agent efficiency and customer outcomes.

📋 Description

• You represent one of our clients in the energy supply sector. • You handle customer inquiries to final resolution by phone, by letter, or by email. • You record customer data and correct it as required. • You process registrations and deregistrations as well as supplier switches. • You answer questions regarding meter commissioning, meter replacement, and meter removal. • You receive fault reports and forward them to the appropriate channels. • You are sales-oriented and place a high value on quality. • You work in an SAP-based environment, on Windows 10, and with MS Office applications. • You identify the right tariff for your customers (sales after service).

🎯 Requirements

• Some professional experience in telephone-based customer advisory or strong motivation for a career change into this field. • A completed (commercial/administrative) vocational qualification would be desirable. • Excellent German language skills, spoken and written. • Basic PC skills. • Ability to communicate effectively and to engage and delight customers. • Openness to selling add-on services and product optimizations.

🏖️ Benefits

• No shifts on Sundays and on nationwide public holidays