Senior ROI Service Administrator

🕒 April 25

🥔 Idaho – Remote

🥔 Idaho – Remote

⏰ Full Time

🟠 Senior

🖥️ Administration

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 55%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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MRO

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

☁️ SaaS

📋 Compliance

💰 Series unknown on 2019-11

Healthcare • SaaS • Compliance

MRO is an enterprise healthcare software company that provides a Clinical Data Exchange Platform (CDXP) and modular solutions to securely curate, normalize, and exchange clinical data across providers, payers, registries, and clinical data requesters. MRO helps hospitals, health systems, ambulatory practices, and payers streamline release of information, compliance workflows, MIPS/quality reporting, ACO tracking, and clinical intelligence by connecting to hundreds of disparate EHRs, reducing administrative burden and accelerating patient-focused care delivery. The company emphasizes security and regulatory compliance and has been recognized with Best in KLAS awards for Release of Information.

📋 Description

• Function as a go-to person for training, special projects, and expertise. • Lead by example and exhibit a positive, supportive attitude with a commitment to teamwork. • Receive inbound phone inquiries from requesters regarding patient medical records. • Answer questions regarding request status and ensure calls are handled promptly and courteously within prescribed standards and metrics. • Work with the Supervisor to escalate complex issues. • Maintain positive relationships with hospitals and ROI requesters, including attorneys, insurance companies, state disability offices, record copy services, peer organizations, and doctors’ offices. • Maintain strong knowledge of HIPAA, HITECH, state/federal rulings and statutes, and facility requirements. • Participate in weekly customer service meetings to assess trends, training opportunities, skill enhancement, and client/requester issues. • Access and navigate multiple EMR systems to check the status of inbound inquiries. • Post corrective actions in the corporate database and provide project support to the Supervisor as needed. • Perform other duties assigned by management.

🎯 Requirements

• High School Diploma or equivalent required. • College courses beneficial but not required. • Experience with MRO daily processes and model; 6 months’ experience preferred. • Ability to consistently maintain above average individual performance metrics. • Proven background, expertise, and technical acumen in key competencies of the position. • Ability to make independent decisions and apply critical thinking based on practical knowledge and business acumen. • Computer knowledge. • Accurate data entry skills and attention to detail. • Prior customer service experience strongly preferred. • Strong problem-solving skills. • Exceptional interpersonal skills and capacity to build effective relationships with co-workers and requesters. • Ability to work effectively and independently in high volume production environments. • Demonstrated proficiency in verbal communication. • Ability to sit while using a computer for extended periods of time.