Associate Director, Patient Support Program Strategy, US Oncology

Job not on LinkedIn

🔥 8 hours ago

🌐 United States, Puerto Rico – Remote

🇺🇸 United States – Remote 🇵🇷 Puerto Rico – Remote

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $156.9k - $247k / year

⏰ Full Time

🟠 Senior

👔 Director

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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MSD

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1891

🏥 Healthcare

📦 Logistics

🧬 Biotechnology

Healthcare • Logistics • Biotechnology

MSD is a leading biopharmaceutical company known as Merck & Co. , Inc. in the United States, Canada, and Puerto Rico, and as MSD globally. The company focuses on scientific innovation to deliver medicines and vaccines for various health challenges, including oncology, vaccines, infectious diseases, and cardio-metabolic diseases. MSD operates multiple divisions, including Human Health, Animal Health, and Research & Development. With approximately 75,000 employees worldwide and a significant investment in research and development, MSD is committed to improving global health through its scientific advancements. Additionally, the company places a strong emphasis on diversity, inclusion, and corporate responsibility. MSD’s operations extend worldwide, offering opportunities in numerous regions and promoting diversity and innovation in all aspects of its business.

📋 Description

• Establish the vision, strategy, and governance framework for the Patient Support Program supporting an individualized therapy • Define and evolve the PSP strategy, service model, and capabilities, including benefits investigation, case management, prior authorization support, affordability services, and patient support workflows • Design patient enrollment and multi-consent processes supporting patient services participation, data collection, patient engagement, and treatment initiation • Define brand-specific hub business rules, workflows, service requirements, and escalation pathways • Develop and oversee affordability strategy, copay program structure, and financial assistance solutions • Partner with the Patient Access Support Center of Excellence and vendors to translate program strategy into operational execution • Support vendor selection and oversee hub and affordability partner performance • Establish service expectations, performance metrics, governance processes, and continuous improvement plans • Establish performance measures and reporting requirements, leveraging patient and operational insights to optimize program effectiveness and improve patient outcomes • Partner with Market Access, Patient Access Support Operations, Finance, Legal, Privacy, Compliance, Data & Technology teams to ensure compliant implementation, operational readiness, and launch execution • Report to the Director, Patient Support Strategy Lead

🎯 Requirements

• Bachelor's degree or equivalent (BA/BS) • Minimum of 5 years of experience in pharmaceutical, biotechnology, or healthcare organizations, spanning patient services, patient access, reimbursement support, affordability programs, or hub strategy • Experience designing, implementing, and optimizing patient support programs, hub services, affordability solutions, or patient access capabilities • Strong understanding of hub service models, payer dynamics, buy-and-bill reimbursement, medical benefit coverage, benefits investigation and verification, prior authorization, appeals, and patient enrollment requirements • Strong understanding of affordability program design, including copay structures, financial assistance solutions, eligibility criteria, annual benefit limits, cost-share considerations, and program governance • Experience developing enrollment, consent, and patient data strategies involving patient support participation, privacy requirements, PHI, and complex data management • Strategic thinking and problem-solving capabilities • Ability to navigate ambiguity, resolve complex operational challenges, and translate strategy into execution • Excellent communication, collaboration, and stakeholder management skills • Preferred: MBA or equivalent • Preferred: Experience supporting commercialization or launch of advanced therapies • Preferred: Experience working with pharmaceutical hub vendors, patient support providers, specialty pharmacies, reimbursement support organizations, or affordability vendors • Preferred: Deep understanding of oncology patient journeys, reimbursement pathways, specialty distribution models, and advanced therapy treatment ecosystems • US and Puerto Rico residents only

🏖️ Benefits

• Annual bonus • Long-term incentive, if applicable • Medical, dental, and vision healthcare benefits for employee and family • Other insurance benefits for employee and family • Retirement benefits, including 401(k) • Paid holidays • Vacation • Compassionate days • Sick days