HIV Customer Representative

Job not on LinkedIn

🔥 12 hours ago

🌐 United States, Puerto Rico – Remote

🇺🇸 United States – Remote 🇵🇷 Puerto Rico – Remote

🐊 Florida, Pennsylvania – Remote

🐊 Florida – Remote 🔔 Pennsylvania – Remote

💵 $106.2k - $167.2k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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MSD

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1891

🏥 Healthcare

📦 Logistics

🧬 Biotechnology

Healthcare • Logistics • Biotechnology

MSD is a leading biopharmaceutical company known as Merck & Co. , Inc. in the United States, Canada, and Puerto Rico, and as MSD globally. The company focuses on scientific innovation to deliver medicines and vaccines for various health challenges, including oncology, vaccines, infectious diseases, and cardio-metabolic diseases. MSD operates multiple divisions, including Human Health, Animal Health, and Research & Development. With approximately 75,000 employees worldwide and a significant investment in research and development, MSD is committed to improving global health through its scientific advancements. Additionally, the company places a strong emphasis on diversity, inclusion, and corporate responsibility. MSD’s operations extend worldwide, offering opportunities in numerous regions and promoting diversity and innovation in all aspects of its business.

📋 Description

• Work with the Customer Team to understand and identify customer needs • Support pull-through activities related to customer strategy • Communicate product information meaningfully and relevantly to individual customers • Customize customer discussions and interactions based on customer needs • Engage in informed product discussions with healthcare professional customers • Serve as primary point of contact for selected customer accounts • Meet key customers and personnel to understand practice structures, business models, influencers, and network structures • Identify business opportunities and coordinate customer strategies with the Customer Team • Share customer learnings and best practices • Provide input into resource allocation decisions • Select programs and services from available resources to address customer needs • Maintain and share current account and market understanding • Position HIV products against competition using appropriate patient types and approved resources • Monitor market trends and recommend proactive responses to changing business needs • Ask strategic questions to understand healthcare needs and develop customized business strategies • Identify customer and market segments, industry conditions, specialty pharmacy opportunities, and distribution challenges • Manage the total Virology product portfolio through segmentation, targeting, business analysis, and plan execution • Apply understanding of payer stakeholders and access dynamics • Develop and execute account plans with Virology Account Team members and cross-functional stakeholders • Maximize technology and multichannel opportunities to engage customers • Manage customer interactions and territory activities across Virology and non-Virology stakeholders • Build business relationships with difficult-to-access customers in a “no sample” environment • Adapt across customer segments, product portfolios, and flexible matrix configurations • Maintain compliance with Company policies, laws, and regulations • Cover the Southeast Florida, Miami-Dade, and Broward counties territory, including South Florida • Travel approximately 25%

🎯 Requirements

• Bachelor’s Degree with at least 2 years Sales experience OR a minimum of high school diploma with at least 6 years of equivalent experience • Valid Driver's license • Willing to travel within the assigned territory for in-person customer visits and national sales meetings/conferences • Minimum of two years in account management or sales with Infectious Disease customers preferred, with preference for HIV product and/or launch experience • Exceptional bilingual communication skills in Spanish and English preferred • Specialty sales experience across multiple specialty markets preferred • Experience in pharma, biotech, or medical device sales preferred • Experience developing and executing customer engagement plans • Success establishing, developing, and maintaining relationships • Experience in a highly regulated industry or compliance-critical environment • Account experience in complex hospital systems, teaching institutions, and community hospitals • Experience identifying account inter-dependencies and building stakeholder/department partnerships • Experience with complex payer environments, especially pharmacy stakeholders • Experience interacting with scientific thought leaders and developing advocates • Experience developing customer relationships in challenging-to-access or “no sampling” environments • High business acumen and account management skills • Leadership, planning, organization, self-motivation, initiative, learning ability, and ability to convey complex information • Understanding of ethics, integrity, and highly compliant work environments • Customer Service • HIV Prevention • Hospital Sales • Interpersonal Relationships • Outside Sales • Pharmaceutical Sales Training • Sales Metrics • Sales Presentations • Sales Territory Management • Sales Training

🏖️ Benefits

• Annual bonus eligibility • Long-term incentive eligibility, if applicable • Medical, dental, and vision healthcare • Other insurance benefits for employee and family • Retirement benefits, including 401(k) • Paid holidays • Vacation • Compassionate days • Sick days • Remote work arrangement • No relocation required