Knowledge Center Representative

🕒 August 27

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $13 - $21 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 23%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CorVel Corporation

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1987

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

CorVel Corporation is a risk management and healthcare services company that provides integrated claims and care solutions for payors and employers. It specializes in workers' compensation, liability and disability management, provider and pharmacy networks, and alternative risk solutions, and it offers technology platforms that use AI and data analytics to streamline claims administration, improve outcomes, and reduce costs.

📋 Description

• Deliver friendly, efficient customer service in a high-volume environment • Provide administrative customer service assistance to claimants, providers, and other interested parties • Receive and answer telephonic inquiries • Deliver high-quality inbound and outbound customer service • Accurately capture and enter data into CareMC and other internal systems • Demonstrate active listening and communicate clearly to confirm understanding • Promote future use of self-help tools when applicable • Maintain consistent attendance and meet quality and productivity standards • Perform additional duties as assigned

🎯 Requirements

• High School diploma or equivalent • 1+ year of customer service or call center experience • Effective verbal and written communication with active listening skills • Basic computer literacy and comfort using proprietary systems • Strong customer focus with ability to de-escalate routine issues • Attention to detail and time management skills • Ability to accurately capture and enter data into CareMC and other internal systems • Consistent attendance and ability to meet quality and productivity standards

🏖️ Benefits

• Medical (HDHP) w/Pharmacy • Dental • Vision • Long Term Disability • Health Savings Account • Flexible Spending Account Options • Life Insurance • Accident Insurance • Critical Illness Insurance • Pre-paid Legal Insurance • Parking and Transit FSA accounts • 401K • ROTH 401K • Paid time off • Career advancement opportunities • Remote work