Field Service Representative – Florida Region

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🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $65k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 0%

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Visionix USA (formerly Luneau Technology USA & Optovue Inc.)

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

🏭 Manufacturing

Healthcare • Consulting • Manufacturing

Visionix USA is a leading provider of ophthalmic equipment that specializes in creating intelligent diagnostic, screening, refraction, and finishing lab instruments for eye care professionals. The company offers a comprehensive range of products, including Optical Coherence Tomographers (OCT), refraction equipment, and various eye examination tools designed to enhance the practice of optometrists and ophthalmologists. Visionix aims to empower practitioners by providing innovative solutions that improve patient care and elevate their professional capabilities.

📋 Description

• Install, repair, and perform preventative maintenance on Visionix, Briot-Weco, and Optovue products • Deliver on-site troubleshooting and high-level technical support • Maintain accurate service documentation, parts inventory, and RMA processes • Communicate with customers, internal teams, and leadership • Care for company-issued tools, diagnostic equipment, and service vehicles • Identify workflow improvements or potential sales opportunities • Mentor and support new FSRs during onboarding • Perform additional duties as assigned • Support customers throughout Florida and provide additional service coverage across U.S. regions • Visit customer sites across Florida and occasionally other U.S. regions

🎯 Requirements

• Associate degree in a technical field, military technical training, or equivalent experience • 2+ years in field service or technical support (6+ years preferred) • Strong mechanical, electrical, and IT troubleshooting skills • Excellent communication and customer service abilities • Ability to lift up to 80 lbs. • Ability to travel extensively by car and air • Valid driver’s license with clean driving record • Willingness to travel throughout the U.S. for training and regional support • Experience with optics or ophthalmic equipment is a plus • Home base must be in Florida • Must live in Florida • Initial training includes 2–4 months of shadowing senior technicians throughout the U.S.

🏖️ Benefits

• Competitive base salary • 401(k) Retirement Plan • Full benefits package (medical, dental, vision, life, disability) • Paid Time Off (PTO) • Expense reimbursement • Training provided • Collaborative, growth-oriented team