Senior Customer Representative, Sales

🔥 16 hours ago

🍂 Massachusetts, Pennsylvania – Remote

🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote

💵 $106.2k - $167.2k / year

⏰ Full Time

🟠 Senior

🤑 Sales

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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MSD

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1891

🏥 Healthcare

📦 Logistics

🧬 Biotechnology

Healthcare • Logistics • Biotechnology

MSD is a leading biopharmaceutical company known as Merck & Co. , Inc. in the United States, Canada, and Puerto Rico, and as MSD globally. The company focuses on scientific innovation to deliver medicines and vaccines for various health challenges, including oncology, vaccines, infectious diseases, and cardio-metabolic diseases. MSD operates multiple divisions, including Human Health, Animal Health, and Research & Development. With approximately 75,000 employees worldwide and a significant investment in research and development, MSD is committed to improving global health through its scientific advancements. Additionally, the company places a strong emphasis on diversity, inclusion, and corporate responsibility. MSD’s operations extend worldwide, offering opportunities in numerous regions and promoting diversity and innovation in all aspects of its business.

📋 Description

• Support customers by providing clinical information on the company’s vaccines, education, and resources • Support customer operational and financial needs, including reimbursement information and contract adherence • Help providers and health systems increase immunization rates and protect patients from vaccine-preventable diseases • Serve as the primary point of contact for healthcare providers, nurses, pharmacists, quality directors, immunization managers, and office managers within the assigned geography • Execute customer calls across clinics, health departments, integrated delivery systems, and hospitals • Collaborate with the local Customer Team and field-based employees, including Vaccine Key Customer Leaders, Vaccine Medical Affairs Leaders, and Region Medical Directors • Deliver balanced product sales presentations aligned with product labeling, CDC recommendations, and professional society recommendations • Provide Vaccine Management with updates on customer needs, feedback, marketplace dynamics, and progress toward quality goals • Maintain professional and healthcare-environment knowledge through self-study, workshops, conferences, and review of promotional materials • Conduct quarterly business reviews regarding vaccine contracts and educate customers on maximizing contract performance across the company portfolio • Educate customers to improve organizational immunization rates using tools such as Vaccine IQ • Monitor business performance against objectives using company-provided tools • Develop territory-level business plans focused on improving immunization rates • Maintain product knowledge and certification across the company vaccine portfolio and knowledge of CDC pediatric and adult immunization schedules • Maintain relationships with key customer personnel, understand account structures and patient needs, identify business opportunities, and coordinate customer strategies with internal teams

🎯 Requirements

• Bachelor’s Degree with 3 (36 months) or more years Sales experience OR a minimum of high school diploma with at least 6 years of equivalent experience • Equivalent experience may include professional sales, marketing, military, or healthcare/scientific field experience that is not sales related, including pharmaceutical, biotech, or medical devices • Valid Driver's license • Ability to build trust with customers and demonstrate value in selling situations • Ability to segment customer populations by characteristics and buying behaviors • Ability to assess market potential, identify opportunities and risks, develop territory plans, and drive business results • Ability to understand account interdependencies and maximize account performance through collaborative business planning • Ability to convey technical concepts accurately and clearly • Tenacity to drive and achieve measurable results • Ability to overcome setbacks and meet or exceed objectives • Pursuit of opportunities to learn and apply new skills • Ability to utilize new or existing technologies innovatively • Ability to use data to analyze trends and drive business results • Vaccines experience preferred • Understanding of Marketing/Sales and/or Marketing/Sales Support Functions/Operations preferred • No visa sponsorship

🏖️ Benefits

• Annual bonus • Long-term incentive, if applicable • Medical, dental, and vision healthcare • Other insurance benefits for employee and family • Retirement benefits, including 401(k) • Paid holidays • Vacation • Compassionate and sick days • Remote work arrangement • No relocation